Kristin Romman
Surveillance Supervisor
Anthem,AZ
Summary
An experienced Surveillance Supervisor with more than a decade of expertise in the gaming industry, showcasing outstanding organizational abilities and the capacity to handle multiple tasks in a dynamic setting. I am highly resourceful and flexible, driven by goals, and possess strong decision-making skills. I can create innovative concepts and execute them successfully.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Surveillance Supervisor
DESERT DIAMOND CASINOS & ENTERTAINMENT
Glendale, AZ
04.2020 - Current
- Collaborated with internal security and local law enforcement on 12+ high-stakes investigations to resolve criminal investigation, resulting in multiple arrests.
- Trained and mentored 6+ new hires on advanced behavioral recognition techniques and regulatory compliance standards.
- Collaborated with gaming compliance teams to ensure adherence to state regulations and internal policies.
- Established a strong rapport with other departments across the casino property, promoting collaboration towards shared goals such as patron safety or asset protection.
- Maintained 100% compliance with NIGC (National Indian Gaming Commission) regulations and internal control standards during 12 months of operation.
Surveillance Lead Officer
DESERT DIAMOND CASINOS & ENTERTAINMENT
Glendale, AZ
06.2019 - 04.2020
- Performed regular compliance audits with state regulations, ensuring immediate corrective actions for any discrepancies.
- Collaborated with security teams to create joint strategies for addressing and mitigating potential risks effectively.
- Utilized Avigilon and Milestone systems to proactively monitor casino floors, leading to a 20% increase in identifying petty thefts and fraudulent chip exchanges over 12 months.
- Trained 15+ officers in video analytics and behavioral recognition techniques, increasing team proficiency and reducing investigation time.
Surveillance Officer
DESERT DIAMOND CASINOS & ENTERTAINMENT
Glendale, AZ
10.2018 - 06.2019
- Maintained compliance with state gaming regulations by ensuring all surveillance practices adhere to legal standards.
- Assisted law enforcement agencies in investigations, providing valuable information gathered through surveillance operations.
- Maintained 100% compliance with Title 31 regulations for Suspicious Activity Reporting (SAR), submitting timely reports that directly aided in auditing and legal compliance.
Surveillance Supervisor/Surveillance Technician
APACHE SKY CASINO
Winkelman, AZ
02.2017 - 10.2018
- Conducted regular maintenance audits that improved overall system reliability by 25% and reduced equipment failure rates by 15%.
- Optimized CCTV camera positioning and patrol scheduling, decreasing blind spots by 25% and reducing security incidents by 30%.
- Reduced blind spots by 60% on the casino floor by analyzing coverage maps and relocating or adding 72 high-definition IP cameras.
- Collaborated with casino management to develop protocols for incident response and reporting procedures.
Surveillance Officer
APACHE GOLD CASINO RESORT
San Carlos, AZ
02.2013 - 02.2017
- Reduced investigation investigation time for incident reports by 50% by implementing updated evidence logging procedures.
- Coordinated with local law enforcement on 20+ investigations, providing detailed, high-resolution surveillance packages
- Identified 15+ cases of employee collusion, reducing internal losses by 35% through proactive pattern recognition.
Education
High School Diploma -
Ganado High School
Ganado, AZ05-2006
Skills
- Leadership
- Organizational skills
- Verbal/ Written Communication
- Suspicious activity monitoring
- Teamwork and collaboration
- Problem-solving
- Multitasking
- Adaptability and flexibility
- Verbal communication
- Reliability
- Accurate event logging
- Quick learner
Accomplishments
- Promoted from Surveillance Officer to Surveillance Lead Officer, in less than 12-months.
- Employee on the Year at Desert Diamond Casino -2019
- Promoted from Surveillance Lead to Surveillance Supervisor, in less than 12-months.
- Attend three distinct casino inaugurations.
Certification
- Certified Nursing Assistant
- Navajo Technical University, Crownpoint, NM
- May 2008
Timeline
Surveillance Supervisor
DESERT DIAMOND CASINOS & ENTERTAINMENT
04.2020 - Current
Surveillance Lead Officer
DESERT DIAMOND CASINOS & ENTERTAINMENT
06.2019 - 04.2020
Surveillance Officer
DESERT DIAMOND CASINOS & ENTERTAINMENT
10.2018 - 06.2019
Surveillance Supervisor/Surveillance Technician
APACHE SKY CASINO
02.2017 - 10.2018
Surveillance Officer
APACHE GOLD CASINO RESORT
02.2013 - 02.2017
High School Diploma -
Ganado High School
SOFTWARE KNOWLEDGE
- Surveillance Systems (VMS/CCTV): Pelco VideoXpert/VxOps Center/VxPlayer, Honeywell MAXPRO VMS/SDC Viewer, Plate Smart ARES/ARES Viewer.
- Casino Management Systems (GMS): Konami Synkros, Vision 7 Casino VII.
- Incident Reporting & Analytics: I-Trak, E-Connect.
- Administration & Workforce: Kronos Workforce Central, Microsoft Office Suite (Excel, Word)