Kristin Roush
Lee's Summit,MO
Summary
Dynamic operations leader with a proven track record at Aldersgate United Methodist Church, enhancing operational efficiency and strategic planning. Skilled in process improvement and team leadership, I foster collaboration and drive cost control initiatives, resulting in a more productive work environment. Committed to achieving excellence through effective decision-making and quality assurance.
Overview
25
25
years of professional experience
Work History
Director of Operations
Aldersgate United Methodist Church
11.2021 - 04.2025
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Mentored and coached team members to foster productive and engaging work environment.
- Defined, implemented, and revised operational policies and guidelines.
- Established strong partnerships with vendors, and suppliers to improve collaboration and ensure alignment with business requirements.
Payroll Specialist
YRC
03.2012 - 04.2015
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Provided customer service to employees regarding payroll inquiries and issues.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Resolved payroll discrepancies quickly and successfully.
Business Analyst
Gannett Inc.
04.2009 - 03.2012
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Streamlined report generation processes, significantly reducing time spent on monthly performance analysis.
Office Manager
SellUrRide
01.2005 - 04.2009
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Bank Teller
Commerce Bank
01.2003 - 12.2004
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Counted and packaged currency and coins.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Reconciled cash drawer and resolved discrepancies.
Customer Service Manager
Wal Mart
07.2000 - 02.2003
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Researched and corrected customer concerns to promote company loyalty.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Created and reviewed invoices to confirm accuracy.
Education
High School Diploma -
Marshfield High School
Marshfield, MO05-2002
Skills
- Operational efficiency
- Operations oversight
- Strategic planning
- Business management
- Process improvement
- Cost control
- Quality assurance
- Schedule oversight
- Teamwork and collaboration
- Team leadership
- Decision-making
- Staff management
Timeline
Director of Operations
Aldersgate United Methodist Church
11.2021 - 04.2025
Payroll Specialist
YRC
03.2012 - 04.2015
Business Analyst
Gannett Inc.
04.2009 - 03.2012
Office Manager
SellUrRide
01.2005 - 04.2009
Bank Teller
Commerce Bank
01.2003 - 12.2004
Customer Service Manager
Wal Mart
07.2000 - 02.2003
High School Diploma -
Marshfield High School
Similar Profiles
MARY YOUNGMARY YOUNG
Culinary Worker at Aldersgate United Methodist ChCulinary Worker at Aldersgate United Methodist Ch
Knastacia BrooksKnastacia Brooks
Med Tech/ Certified Nursing Assistant at Aldersgate United Methodist Retirement CommunityMed Tech/ Certified Nursing Assistant at Aldersgate United Methodist Retirement Community
Zoe HamrickZoe Hamrick
Teacher's Assistant at Aldersgate United Methodist ChTeacher's Assistant at Aldersgate United Methodist Ch