Kristin Rowe
Peoria
Summary
Accomplished Patient Service Assistant at Banner Health University Medical Center, known for enhancing workplace efficiency by training staff and managing patient records. Demonstrated exceptional problem-solving and communication skills, ensuring patient satisfaction. Proficient in multitasking and maintaining attention to detail. Reliable and professional in fast-paced healthcare settings.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Patient Service Assistant
Banner Health, University Medical Center
02.2022 - Current
- Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
- Assembled and maintained patient medical records and other documents related to patient care.
- Assisted with processing patient admissions, transfers and discharges.
- Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
- Contributed to a welcoming environment for patients and their families as the first point of contact at the health units reception desk.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
Patient Care Assistant
Banner Health, University Medical Center
04.2009 - 02.2022
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Implemented infection control protocols effectively, reducing the spread of illness within the facility.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- EKG Super User
Education
Nursing
Maricopa Community College System - 2010-2012
AZHigh School Diploma -
Reynolds High School
01-2001
Skills
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Organizational skills
- Effective communication
- Task prioritization
Certification
Certified Nursing Assistant 2014
Licensed Nursing Assistant 2016
Timeline
Patient Service Assistant
Banner Health, University Medical Center
02.2022 - Current
Patient Care Assistant
Banner Health, University Medical Center
04.2009 - 02.2022
Nursing
Maricopa Community College System - 2010-2012
High School Diploma -
Reynolds High School
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