Summary
Overview
Work History
Education
Skills
Timeline
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Kristin Sachuk

Johnston,RI

Summary

Experienced administrative professional offering solid background in loan processing. Coordinates documents, corrects errors and liaises with external parties to complete paperwork and facilitate smooth closings. Excellent communicator and decision-maker with a strong eye for detail and a proactive nature.

Overview

12
12
years of professional experience

Work History

Home Equity Specialist II

Citizens Bank
Johnston, RI
08.2022 - Current
  • Conveying information clearly and concisely to customers and bankers in regards to loan status.
  • Resolve customer complaints and escalate issues to appropriate departments.
  • Exceeded weekly goals for combined phone time and calls per hour.
  • Scheduled closing for customers and bankers.
  • Updated applications per regulatory requirements.

Mortgage Loan Processor

Alltrust Credit Union
Seekonk, MA
09.2021 - 05.2022
  • Help Field phone calls from all six queues.
  • Convey information clearly and concisely to customers
  • Evaluated financial statements and contacted customers to clarify details.
  • ordered services from third party vendors; appraisals, title, flood and updated credit reports.

Commercial Loan Operations Specialist

BayCoast Bank
Swansea, MA
11.2019 - 08.2021
  • Review loan documents to ensure accurate completion, adheres to regulatory requirements and bank compliance.
  • Process advance requests, payments, balance general ledger accounts, Modifications and payoffs.
  • Support Loan Officers with setup of new Commercial and PPP Loans.
  • Ability to work in fast-paced environment and manage multiple assignments.
  • Knowledgeable with Sales Force.

Processing Manager

Home Loan Investment Bank, F.S.B
Warwick, RI
11.2016 - 08.2018
  • Managed a team of 6 processors, supporting 15 loan officers.
  • Tracked daily progress to meet monthly goals.
  • Provided coaching to team.
  • Reviewed loans to meet regulatory and compliance guidelines.
  • Resolved all problematic loans and resold loans to clients

Mortgage Loan Processor

Admirals Bank
Providence, RI
07.2012 - 12.2016
  • Responsible for processing mortgages for 25 loan officers.
    Carried monthly pipeline of 80-100 loans.
    Direct contact with customers to obtain required documentation from pre-approval to closing.
    Cleared all conditions on loans.
    Provided updates for loan officers daily/weekly.
    Coordinated closings between borrowers and title companies.

Education

Bachelor of Science -

University of Rhode Island
Kingston, RI

Skills

  • Trained in Encompass
  • Customer service-focused
  • Diligent and Detail-Oriented
  • Knowledge in Salesforce

Timeline

Home Equity Specialist II

Citizens Bank
08.2022 - Current

Mortgage Loan Processor

Alltrust Credit Union
09.2021 - 05.2022

Commercial Loan Operations Specialist

BayCoast Bank
11.2019 - 08.2021

Processing Manager

Home Loan Investment Bank, F.S.B
11.2016 - 08.2018

Mortgage Loan Processor

Admirals Bank
07.2012 - 12.2016

Bachelor of Science -

University of Rhode Island

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Kristin Sachuk