Kristin Shouse
Horseshoe Bay,TX
Summary
Dynamic professional with a proven track record in customer service and team collaboration, honed across roles at Laura's Country Kitchen and other establishments. Excels in maintaining cleanliness and offering hospitality service expertise, significantly enhancing guest experiences. Demonstrated leadership in managing high-volume shifts, achieving seamless team coordination and operational efficiency. Skilled in cash handling and relationship building, consistently delivering results beyond expectations.
Overview
8
8
years of professional experience
Work History
Waitress
Lauras Country Kitchen
Pampa, TX
02.2024 - 06.2024
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
Head Cocktail Server
Fire Creek Bar And Grill
Pampa, TX
03.2022 - 01.2024
- Managed cash transactions accurately, balancing the register at the end of each shift without discrepancies.
- Coordinated large party reservations, delivering impeccable service for special events and celebrations.
- Provided attentive customer care by promptly addressing any concerns or complaints from guests.
- Collaborated with bartenders to ensure seamless communication and teamwork during high-volume shifts.
Phone Sales Representative
Premium Wireless
Pampa, TX
10.2019 - 02.2020
- Answered questions about company offerings with knowledgeable responses about products and services.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Troubleshot problems for callers and helped independently resolve common issues.
- Collaborated with team members to share best practices, enhancing overall team performance.
Office Assistant
Chaney Companies
Pampa, TX
02.2019 - 11.2019
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
Waitress
Brickstreet 200
Panhandle, TX
01.2017 - 03.2018
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
Hostest
Dyers Bbq
Pampa, TX
02.2016 - 06.2016
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
High School Diploma -
Pampa High School
05.2017
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Cleanliness
- Cash Handling
- Hospitality service expertise
- Menu Memorization
- Supply Restocking
- Relationship Management
- Team Leadership
- Relationship Building
- High Energy and Stamina
Languages
English
Timeline
Waitress
Lauras Country Kitchen
02.2024 - 06.2024
Head Cocktail Server
Fire Creek Bar And Grill
03.2022 - 01.2024
Phone Sales Representative
Premium Wireless
10.2019 - 02.2020
Office Assistant
Chaney Companies
02.2019 - 11.2019
Waitress
Brickstreet 200
01.2017 - 03.2018
Hostest
Dyers Bbq
02.2016 - 06.2016
High School Diploma -
Pampa High School