Kristin Smith
Gowen
Summary
Dynamic Support Coordinator with a proven track record at Area Agency On Aging of Western Michigan, adept at personalized service planning and navigating complex family dynamics. Successfully developed tailored care plans, advocating for clients' rights and ensuring access to essential resources, while maintaining compliance with regulatory standards.
Overview
17
17
years of professional experience
Work History
Support Coordinator
Area Agency On Aging of Western Michigan
Western Michigan
04.2013 - Current
- Coordinate client assessments to identify service needs and resource availability.
- Develop individualized care plans in collaboration with clients, families, and service providers.
- Facilitate access to community resources and support services for diverse populations.
- Monitor client progress and adjusted care plans based on feedback and outcomes.
- Advocate for clients' rights, ensuring equitable access to essential services and support networks.
- Manage high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
- Collaborate with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains
- Ensure compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
- Foster partnerships with local service providers to enhance resource networks available to clients in need of specialized assistance or referral
- Work with other departmental staff to answer questions and resolve problems.
Social Worker/Admissions and Discharge Planning
Metron of Greenville
Greenville, MI
01.2009 - 04.2013
- Developed and implemented personalized care plans to address client needs.
- Collaborated with multidisciplinary teams to coordinate comprehensive service delivery.
- Conducted assessments to evaluate clients' mental health and social needs.
- Advocated for clients' rights and access to community resources and services.
- Mentored junior staff in best practices for client engagement and support strategies.
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
- Monitored clients' progress and adapted treatment plans to meet changing needs.
- Coordinated external healthcare professionals to uphold high-quality, person-centred care.
Education
Bachelor of Science - Social Work
Michigan State University
East Lansing, MI05-1988
Skills
- Personalized service planning
- Navigating difficult behavior situations
- Understanding Medicaid processes
- Managing family dynamics
Timeline
Support Coordinator
Area Agency On Aging of Western Michigan
04.2013 - Current
Social Worker/Admissions and Discharge Planning
Metron of Greenville
01.2009 - 04.2013
Bachelor of Science - Social Work
Michigan State University