Summary
Overview
Work History
Education
Skills
Timeline
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Kristin Stockwell

Las Vegas,USA

Summary

Dedicated client focused professional with extensive experience protecting and entering sensitive information into confidential databases. Committed to delivering outstanding customer service while ensuring compliance and accuracy in all tasks. Skilled at mitigating complaints, resolving issues and explaining details. Multitasking and time management come naturally.

Overview

35
35
years of professional experience

Work History

Senior Service Representative

LabCorp
05.2016 - Current
  • Responsible for providing coverage for all courier routes, positively representing Labcorp in every interaction with patients, clients and office staff. Thoroughly training new couriers in all aspects of policies, procedures, and documentation for the safe pickup, transport, and delivery of medical specimens and lab supplies. Seamlessly adapting to last minute changes based on business needs. Initiated learning all aspects of the dispatch and stat desk positions, as well as extensive knowledge of warehouse operations and frequently provided proficient coverage for all areas.

Consumer Loan Processor

IC Federal Credit Union
01.2008 - 11.2015
  • Book and fund consumer loans ensuring regulation compliance. Efficiently process all payments, corrections, and research regarding installment loans and vehicle titles. Resolved billing inquiries, granted or refused adjustments, and decided on appropriate collection action to be taken. Compose and send various letters and forms to members. Streamlined filing and archiving procedures moving towards a paperless environment and saving substantial storage costs.

Data Transcriber

Internal Revenue Service, IRS
02.1990 - 05.1998
  • Accurately and rapidly transcribed both alpha and numeric data from high volume tax returns, continually exceeded both quality and quantity goals.

Education

Comparative Literature

University of Massachusetts, Amherst
Amherst, MA

Skills

  • Exceptional data entry
  • Dependable and Enthusiastic
  • Customer service 30 years
  • Personable and Friendly
  • Professional telephone demeanor
  • Conflict resolution
  • Efficient and Organized
  • Comprehensive trainer

Timeline

Senior Service Representative

LabCorp
05.2016 - Current

Consumer Loan Processor

IC Federal Credit Union
01.2008 - 11.2015

Data Transcriber

Internal Revenue Service, IRS
02.1990 - 05.1998

Comparative Literature

University of Massachusetts, Amherst

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