HILARY PADILLA
Upland,US
Summary
Detail-oriented and tech-savvy professional with a strong background in data entry, computer operations, and administrative support. Skilled at spotting inefficiencies, solving problems, and improving existing processes to save time and boost productivity. Known for strong critical thinking and the ability to handle multiple priorities while maintaining accuracy and meeting deadlines. Comfortable with a variety of tools and technologies, and always looking for ways to optimize workflows and add value to the team.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
PetFlow
01.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
E-Commerce Case Manager
MainMerch
01.2022 - 12.2022
- Maintenance of multi-channel sales accounts
- Creation and updating of listings on a daily basis
- Ensure account health across all sales channels by resolving all complaints, errors, or violations
- Building of new product listings and variations on Amazon Seller Central and SellWare Central
- Finding, evaluating, and correcting all inaccurate, outdated, or inconsistent listings
- Management of removal orders and suspended inventory
- Addressing policy or account violations and working to resolve them as quickly and accurately as possible
Caregiver/Personal Assistant
Maxim Healthcare Group
07.2021 - 11.2021
- Provide personal care assistance to patients in their home environment
- Assist college students with mental diagnoses in successful navigation of college processes, skills, and give general encouragement to boost student morale and capability
- Provide companionship and aid in management of medication and independent living
Education
MEDICAL ASSISTANT -
Mt. San Antonio College
Walnut, CA05.2021
Skills
- Excellent Communication
- Exceptional Data Entry
- Administrative Skills
- Microsoft Office
- Analytical Problem-Solving
- Asset Management
- Strategic Planning
- Microsoft Excel
- Customer Service
- Technical Support
Timeline
Customer Service Representative
PetFlow
01.2023 - Current
E-Commerce Case Manager
MainMerch
01.2022 - 12.2022
Caregiver/Personal Assistant
Maxim Healthcare Group
07.2021 - 11.2021
MEDICAL ASSISTANT -
Mt. San Antonio College
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