Kristin Sullivan
Pittsford,NY
Summary
Results-driven Scheduling Manager with expertise in facilitating meetings, managing appointments, and ensuring compliance. Proven track record in enhancing customer satisfaction and optimizing scheduling processes.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Scheduling Manager
Hurricane Home Solutions
Henrietta, New York
11.2020 - 03.2026
- Managed appointment setting, cancellations, and rescheduling for clients, boosting customer satisfaction.
- Facilitated weekly scheduling meetings to resolve concerns, assign tasks, and collect feedback for continuous improvement.
- Reviewed contracts and regulations to ensure compliance and clear understanding across teams.
- Collaborated with departmental leaders to define organizational goals and align strategic plans.
- Developed and maintained strong relationships with clients for effective communication.
- Collaborated with team leaders to align schedules with project needs.
- Resolved scheduling conflicts promptly to ensure timely service delivery.
- Resolved conflicts between employees' requests for time off or shift changes.
- Collaborated with other departments to coordinate special events or projects.
- Assisted with the recruitment process by conducting interviews and making hiring decisions.
- Advised management on ways to reduce labor costs while maintaining quality service.
- Set and confirmed customer appointments.
- Checked accuracy and integrity of system information and located missing details.
- Provided training to new staff on scheduling policies, procedures, and software systems.
- Responded promptly to customer inquiries about schedule changes or availability.
- Communicated schedule changes to appropriate department personnel and other ancillary areas.
- Entered information into system to update status reports.
- Collaborated with department managers to forecast staffing needs and adjust schedules accordingly.
- Developed a backup plan for critical positions to ensure uninterrupted service.
- Responded to emergency scheduling changes promptly, minimizing disruptions to operations.
- Led weekly scheduling meetings to address concerns, distribute assignments, and gather feedback.
- Managed appointment setting, cancellations, and rescheduling for clients, enhancing customer satisfaction.
- Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
- Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.
- Negotiated and reviewed contracts, rates and terms with current facilities and suppliers.
Scheduling Manager
Anderson Water & Power
Henrietta, New York
09.2009 - 11.2020
- Coordinated scheduling for service appointments across multiple teams.
- Collaborated with team leaders to align schedules with project needs.
- Resolved scheduling conflicts promptly to ensure timely service delivery.
- Assisted with the recruitment process by conducting interviews and making hiring decisions.
- Set and confirmed customer appointments.
- Checked accuracy and integrity of system information and located missing details.
- Worked with suppliers to maintain steady flow of materials and tools required for operation to meet established schedules.
- Responded promptly to customer inquiries about schedule changes or availability.
- Entered information into system to update status reports.
- Collaborated with department managers to forecast staffing needs and adjust schedules accordingly.
- Responded to emergency scheduling changes promptly, minimizing disruptions to operations.
- Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
Education
Bachelor of Science - Business Management
Rochester Institute of Technology
Rochester, NYSkills
- appointment management
- Schedule optimization
- contract management
- regulatory compliance
- strategic planning
- customer relationship management
Certification
- NYS Notary
Timeline
Scheduling Manager
Hurricane Home Solutions
11.2020 - 03.2026
Scheduling Manager
Anderson Water & Power
09.2009 - 11.2020
Bachelor of Science - Business Management
Rochester Institute of Technology