Summary
Work History
Education
Skills
Timeline
Generic

Kristen Lally

Mastic,NY

Summary

Proactive scheduling specialist with over 8 years of experience in healthcare environments. Skilled in resolving scheduling conflicts and enhancing patient outcomes through effective collaboration and communication. Committed to improving operational efficiency and client satisfaction.

Work History

Scheduling Representative

Portamedic
Hauppauge, New York
2012 - 2020
  • Coordinated communication between clients and healthcare professionals to ensure seamless appointment scheduling.
  • Managed appointment scheduling for patient evaluations and medical examinations.
  • Resolved scheduling conflicts and adjusted appointments to maintain optimal patient flow.
  • Collaborated with departments to align care plans and schedules for improved patient outcomes.
  • Communicated schedule changes to appropriate department personnel and other ancillary areas.
  • Utilized MS Office and Excel to analyze data and create spreadsheets.
  • Assisted on special projects and assignments.

Customer Service Representative

Specialized Insurance & Services
Patchogue, New York
2009 - 2012
  • Resolved customer complaints by employing effective communication and problem-solving skills, enhancing customer satisfaction.
  • Guided clients on insurance products and services tailored to their needs, fostering informed decision-making.
  • Assisted customers with policy inquiries and claims processing to ensure timely resolution of issues.
  • Maintained accurate records of customer interactions and transactions.

Implementation Analyst

UnitedHealthcare
Hauppauge, New York
2002 - 2008
  • Gathered requirements from stakeholders through interviews, workshops, surveys and document analysis.
  • Coordinated project timelines and deliverables with internal teams to ensure alignment and timely execution.
  • Provided regular status updates to clients on implementation projects, fostering transparency and managing expectations.

Customer Care Representative

Wellpoint - Healthcare
Bohemia, New York
1998 - 2002
  • Helped members resolve claim and billing issues.
  • Assisted customers with inquiries regarding healthcare services and benefits to enhance understanding.
  • Explained health plan options and coverage details.
  • Collaborated with team members to streamline customer service processes for improved service delivery.

Education

Some College (No Degree) - Counseling

SCCC
Brentwood, NY

Skills

  • Appointment scheduling
  • Appointment management
  • Appointment tracking
  • Scheduling logistics
  • Client communication
  • Client engagement
  • Appointment management

Timeline

Scheduling Representative

Portamedic
2012 - 2020

Customer Service Representative

Specialized Insurance & Services
2009 - 2012

Implementation Analyst

UnitedHealthcare
2002 - 2008

Customer Care Representative

Wellpoint - Healthcare
1998 - 2002

Some College (No Degree) - Counseling

SCCC

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Kristen Lally