Stephanie Parks
Excelsior Springs,MO
Summary
Dynamic Scheduling Representative with a strong work ethic at Children’s Mercy Hospital, adept at enhancing appointment management and client communication. Proven ability in data entry and critical thinking, consistently exceeding performance metrics while fostering teamwork and collaboration to improve operational efficiency and client satisfaction.
Overview
15
15
years of professional experience
Work History
Scheduling Representative
Children’s Mercy Hosptial
Kansas City, MO
08.2024 - Current
- Coordinated scheduling efforts to ensure efficient appointment management and client communication.
- Assisted in maintaining accurate records of appointments and cancellations to support operational efficiency.
- Responded promptly to client inquiries, providing information about services and scheduling options.
- Utilized scheduling software to input and update client appointments, enhancing data accuracy.
- Collaborated with team members to streamline scheduling processes and improve client experience.
- Adapted quickly to changes in schedule demands, ensuring timely service delivery for clients.
- Supported administrative tasks by organizing files and documentation related to scheduling activities.
- Consistently met or exceeded performance metrics related to appointment bookings, cancellations, and rescheduling rates.
- Acted as a liaison between management and staff regarding scheduling issues, effectively resolving concerns and maintaining positive relationships.
- Maintained detailed records of employee schedules, leave requests, and time off approvals for accurate payroll processing.
ER Technician
Children’s Mercy Hospital
Kansas City, MO
09.2010 - 08.2024
- Assisted in triaging patients to prioritize care and streamline emergency response.
- Performed comprehensive patient assessments to ensure accurate medical history documentation.
- Administered first aid and basic life support interventions under supervision during emergencies.
- Maintained equipment and supplies, ensuring readiness for immediate use in critical situations.
- Monitored vital signs and reported changes to nursing staff for timely intervention.
- Implemented infection control protocols, contributing to a safe environment for patients and staff.
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Collected vital signs accurately and consistently, allowing for timely interventions when necessary.
- Maintained a clean and safe environment for patients, reducing the risk of infection and promoting overall wellbeing.
- Managed inventory of supplies within the ER unit assuring proper stocking levels for daily operations.
- Quickly responded to codes and cardiac monitor alarms.
- Worked with nurses to assess patients and prepare for tests and procedures.
- Performed phlebotomy tasks efficiently, minimizing discomfort to patients while obtaining necessary samples.
- Safely transported patients by wheelchair, stretcher, or bed to other units.
Education
North Kansas City High School
North Kansas City, MOSkills
- Maintaining confidentiality
- Data entry proficiency
- Deadline management
- Appointment scheduling
- Strong work ethic
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Time management skills
- Effective multitasking
- Critical thinking
- Customer service and support
- Patient scheduling
- Documentation skills
- Data entry
- Scheduling
- Documentation and reporting
- Schedule management
Timeline
Scheduling Representative
Children’s Mercy Hosptial
08.2024 - Current
ER Technician
Children’s Mercy Hospital
09.2010 - 08.2024
North Kansas City High School