Dominique McSwain
Powder Springs,GA
Summary
Dynamic professional with a proven track record at Grady Memorial Hospital, excelling in high-volume scheduling and customer engagement. Skilled in electronic medical records systems and renowned for a strong work ethic, I significantly enhanced patient scheduling efficiency. Expert in maintaining confidentiality and delivering exceptional customer support, I thrive in fast-paced environments, ensuring seamless operational flow.
Organized scheduling coordinator with proactive attitude regarding production scheduling coordination. Several years of experience in production and materials management. Consistently builds upon existing skills and learns new skills while completing projects within established timeframes.
Adaptable professional in office and administrative support, known for high productivity and efficient completion of tasks. Specialize in data entry, record management, and customer service, ensuring smooth operational flow. Excel in organization, time management, and communication, utilizing these skills to meet and exceed workplace demands.
Overview
10
10
years of professional experience
Work History
Scheduling Representative
Grady Memorial Hospital
Atlanta, USA
11.2022 - Current
- Schedules designated Primary Care, Specialty/Subspecialty, and Radiology outpatient visits within the Grady Health System.
- Performs the scheduling function in a high-volume, fully computerized environment. Acts as a professional liaison for staff, other hospital personnel, medical staff, and physician offices.
- Collect co-payments and outstanding balances on patient accounts.
- Send emails to clinics and supervisors regarding escalated patient concerns or emergency appointments.
- Attend weekly team meetings via Teams.
- Follow all Grady protocols.
PCI Compliance Rep
Control Scan
Alpharetta, GA
02.2021 - 04.2025
- Collected and reviewed data to identify potential compliance issues requiring further review.
- Received inquiries and advised on regulations related to programs.
- Issued clear warnings to violators, outlining infractions, penalties and remediation steps.
- Assisted clients with PCI compliance.
- Sent emails to clients out of PCI Compliance.
- Assisted clients via email for PCI Compliance.
- Ran compliance test over the phone for clients.
Sales Representative
SafeStreets USA LLC
Kent , WA
12.2014 - 11.2020
- Sell ADT Home Security Systems to homeowners.
- Gain the interest of the customer, and transfer the call to a manager to close out the deal.
- Knowledge of the product.
- Collect deposits, and run a credit check.
- Closed deals for myself and other sales reps.
- Scheduled installation appointments.
- I communicated with technicians regarding installations and equipment.
Education
High School Diploma -
Parkview High School
Lilburn, GASkills
- Appointment scheduling
- Meeting coordination
- Follow-up skills
- Maintaining confidentiality
- Calendar management
- Deadline management
- Data entry proficiency
- Schedule organization
- Customer engagement and support
- Calendar coordination
- Confidentiality requirements
- Intake documentation
- Schedule management
- Daily timekeeping
- Telephone etiquette
- Information protection
- Scheduling proficiency
- Production scheduling
- Medical terminology
- Time management skills
- Strong work ethic
- Scheduling
- Skilled in [software]
- Proficient in [software]
- Patient scheduling
- Electronic medical records systems
- Quality assurance
- Data entry
- Service scheduling
- Effective multitasking
- Critical thinking
- Customer relations
- Experience performing clerical duties
Accomplishments
- I am currently enrolled in the Leadership Program @ Grady Memorial Hospiatl
Personal Information
I am fun loving professional who has a passion to help others and an infinite love for animals. I love my current role at Grady assisting patients with their appointments and helping them during difficult health challenges . I am looking to enroll in an online college ,to get a bachelors degree in Medical Administration this summer. I would love to further my career in the healthcare field because of job security.
References
References available upon request.
Timeline
Scheduling Representative
Grady Memorial Hospital
11.2022 - Current
PCI Compliance Rep
Control Scan
02.2021 - 04.2025
Sales Representative
SafeStreets USA LLC
12.2014 - 11.2020
High School Diploma -
Parkview High School
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