Alejandra Correa Melendez
Fort Worth
Summary
Accomplished Scheduling Representative at Touchstone Medical Imaging, adept in patient scheduling and insurance verification, enhanced patient satisfaction through exceptional service and empathy. Demonstrated teamwork and collaboration, achieving significant improvements in scheduling efficiency and compliance. Excelled in multitasking, effectively managing high-stress situations and resolving conflicts, contributing to a seamless patient experience and operational excellence.
Overview
7
7
years of professional experience
Work History
Scheduling Representative
Touchstone Medical Imaging
05.2021 - Current
- Acted as a liaison between management and staff regarding scheduling issues, effectively resolving concerns and maintaining positive relationships.
- Consistently met or exceeded performance metrics related to appointment bookings, cancellations, and rescheduling rates.
- Managed high-volume scheduling demands by prioritizing tasks according to urgency and resource availability.
- Facilitated cross-functional collaboration between departments through clear communication of shared goals and expectations related to scheduling requirements.
- Enhanced appointment scheduling efficiency by streamlining processes and utilizing advanced scheduling software.
- Completed daily logs for management review.
- Increased customer service success rates by quickly resolving issues.
CNA
SANTA FE HEALTH AND REHAB
02.2019 - 05.2021
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Reduced patient stress levels through effective communication and active listening skills.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
Sales Manager
AutoZone
10.2017 - 10.2019
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Expanded market share by identifying and penetrating untapped markets.
- Achieved significant cost reductions by negotiating better terms with suppliers and vendors.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Implemented systems and procedures to increase sales.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Education
CNA -
Weatherford College
Weatherford, TX04-2019
Skills
- Data entry proficiency
- Appointment scheduling
- Meeting coordination
- Teamwork and collaboration
- Time management skills
- Effective multitasking
- Customer service and support
- Verbal and written communication
- Patient registration
- Patient scheduling
- Documentation skills
- Data entry
- Insurance verification
- Office management
- Medical terminology
- Customer relationship management
- Scheduling
- Data analysis skills
- Medical billing
- Referral coordination
- Customer service
- Multitasking
- Team collaboration
Languages
Spanish
Full Professional
Timeline
Scheduling Representative
Touchstone Medical Imaging
05.2021 - Current
CNA
SANTA FE HEALTH AND REHAB
02.2019 - 05.2021
Sales Manager
AutoZone
10.2017 - 10.2019
CNA -
Weatherford College
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