Kristin Szyjka
Baltimore,MD
Summary
Experienced and results driven leader with a focus on effective communication, client relationship development, and identification of efficiencies in a diverse array of business practices.
Overview
23
23
years of professional experience
Work History
Manager, Accounts Receivable
ICAT Logistics Inc
10.2023 - Current
- Client onboarding
- Portal invoice management
- Commercial collections
- Invoicing
- Cash applications
- Hiring, onboarding, training and supervision
- PCI Compliance
- Credit card processing
- Creating and maintaining standard operating procedures
- Developed and implemented a new client onboarding process
- Developed, documented, and shared training for sales team to set expectations for new clients
- Shortened new client set up time to 72 hours
- Implemented a credit application tracking system including reporting keeping stakeholders aware of onboarding status
- Created a new client welcome packet
- Maintained accountability of all new clients for the critical first 90 days to ensure new client satisfaction
- Supervised team of six
Director, Experience
ICAT Logistics Inc
10.2019 - 10.2023
- Creation and implementation of customer and employee experience strategy across the enterprise
- Direct Supervision of team of 4
- Increased employee retention through stay interviews, incentive development, rewards and recognition, and career path planning
- Conducted experience orientation and ongoing training across the enterprise
- Led communications training classes
Excel Supervisor, Collections
ICAT Logistics Inc
12.2016 - 10.2019
- Maintained a consistent DSO of 29 days - industry standard =45
- Payment plan negotiation
- Direct supervision of Accounts Receivable Coordinator
- Implementation of PCI Compliance
- Lowered total percentage of credit card processing fees
- Invoicing and cash applications
Senior Credit Manager
Dynamic Design Enterprises Inc
07.2012 - 12.2016
- Evaluated and maintained credit lines for six national retail accounts in both domestic and international markets
- Evaluated and maintained credit lines for the corporate golf apparel business segment
- Banking administrator
- Cash posting
- Successfully challenged and resolved chargebacks
- Commercial Collections - payment plan negotiation
- Third party collections agency liaison
Manager, Profit Analysis
Linq Services
02.2015 - 09.2016
- Successfully conducted quantitative analysis of existing client data
- Assessed risk and potential issues through forecast analysis
- Developed and presented comprehensive reports and charts to maximize profit
- Successfully negotiated plan changes with various carriers
- Identified and rectified discrepancies prior to cycle closure to reconfigure plans
- Researched publications for relevant industry changes
Credit Manager
Davis Instruments & Calibration
02.2003 - 03.2008
- Direct Supervision of a staff of 7-10 Credit and Collections Specialists
- Maintains a DSO of 47 days (within company's established goals)
- Created and implemented standard operating procedures
- Credit evaluation, line establishment, and client onboarding
- Maintained accounts receivable credit insurance policy
- Collections for all national accounts
- Contract review
- Credit monitoring and line updates
- Third party credit card processing company negotiation
- Developed and implemented a successful dispute resolution process
Skills
- Commercial credit analysis
- Credit line determination
Hobbies and Interests
- Reading
- Travel
- Baking & cooking
- Ravens Football
- Orioles Baseball
- Give Kids The World Foundation
Timeline
Manager, Accounts Receivable
ICAT Logistics Inc
10.2023 - Current
Director, Experience
ICAT Logistics Inc
10.2019 - 10.2023
Excel Supervisor, Collections
ICAT Logistics Inc
12.2016 - 10.2019
Manager, Profit Analysis
Linq Services
02.2015 - 09.2016
Senior Credit Manager
Dynamic Design Enterprises Inc
07.2012 - 12.2016
Credit Manager
Davis Instruments & Calibration
02.2003 - 03.2008