Kristin Taylor
Midland,TX
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
13
13
years of professional experience
Work History
Front Desk Receptionist
La Quinta
Midland, Tx
10.2025 - Current
- Greeted guests warmly and ensured smooth check-in and check-out processes.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Resolved guest requests and complaints, ensuring satisfaction through professional and attentive service.
- Coordinated guest reservations using property management software for efficient booking.
- Managed multi-line phone system, directing calls and responding to inquiries promptly.
- Answered incoming calls, redirected callers to appropriate personnel or department, and took messages.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Explained policies and procedures clearly to enhance visitor understanding and ensure compliance.
- Performed administrative tasks, including filing, data entry, and report preparation to support front desk operations.
- Trained new front desk staff on procedures, systems, and customer service standards.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Signed for packages, recorded deliveries, and distributed to personnel.
Shift Leader
Hardee's Restaurant
Norfolk, NV
03.2023 - 10.2025
- Supervised team members during shifts to ensure efficient operations.
- Supervised and led employees to maintain productivity and customer service levels.
- Trained new employees on service standards and food safety protocols.
- Assisted in training new employees on shift operations.
- Managed daily workflow and scheduled staff for adequate coverage.
- Scheduled team members for shifts based on business needs and customer demand.
- Managed inventory levels and placed orders for supplies as needed.
- Checked orders for quality and completeness.
- Utilized POS systems efficiently for order processing and inventory management.
- Resolved customer complaints promptly to enhance satisfaction.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Uphold company standards and compliance requirements for operations.
- Evaluated employee performance, delivering individualized feedback and praise.
- Analyzed sales data on a weekly basis in order to identify trends or opportunities for improvement.
- Assessed reports and adjusted workflows to realign with targets.
- Handled emergency situations with composure and in accordance with company guidelines.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Assisted general manager with operations game plan and company initiatives implementation.
- Handled emergency situations with composure and in accordance with company guidelines.
Retail Sales Associate
Cracker Barrell
Midland, Tx
04.2013 - 10.2022
- Operated cash register, processed transactions, and managed customer payments efficiently.
- Completed transactions in an efficient manner while providing excellent customer service.
- Provided exceptional customer service by addressing concerns and resolving issues promptly.
- Assisted customers with product selection and answered inquiries about store offerings.
- Assisted customers with finding the right product for their needs.
- Helped customers by answering questions and locating merchandise.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Educated customers about promotions and loyalty programs to enhance their shopping experience.
- Handled customer complaints in a professional manner.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Maintained store cleanliness and organized merchandise displays for optimal presentation.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Collaborated with team members to ensure smooth operations during busy periods.
- Participated in training new associates on store policies and procedures effectively.
- Demonstrated knowledge of store products and services.
- Provided product information and answered customer questions.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Kept informed about new products arriving at the store on a regular basis.
Education
Midland High School
Midland, TxSkills
- Property management software
- Front desk management
- Multi-line telephony
- Multi-line telephone systems
- Customer service
- Guest relations
- Phone etiquette
- Email and phone etiquette
- Administrative support
- Data entry
- File organization
- Office organization
- Calendar management
- Time management
- Attention to detail
- Conflict resolution
- Conflict management
- Issue handling
- Training and development
- Team leadership
- Team collaboration
- Performance improvement
- Problem solving
- Basic accounting
- Listening skills
- Effective communication methods
- Positive demeanor
- Administrative skills
- Hospitality services
- Inventory management
- Office organization
- Performance improvement
Timeline
Front Desk Receptionist
La Quinta
10.2025 - Current
Shift Leader
Hardee's Restaurant
03.2023 - 10.2025
Retail Sales Associate
Cracker Barrell
04.2013 - 10.2022
Midland High School