Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Christina Valentine

Kingman Arizona,AZ

Summary

Adept at enhancing guest experiences and streamlining financial operations, I leveraged hospitality management and effective time management skills at Days Inn by Wyndham Kingman East, achieving a significant increase in guest satisfaction. My expertise in property management software and dedication to customer service excellence underscore my ability to improve operational efficiency and foster positive guest relations.

Deadline-driven Night Auditor offering 25-year career history of reliability and quality performance. Operates well in busy environments and maintains calm under pressure. Meticulous eye for detail and personable demeanor.

Experienced hospitality professional prepared for role with strong background in customer service, financial reconciliation, and administrative tasks. Known for seamless team collaboration, reliability, and adaptability to changing needs. Skilled in reservation systems, guest relations, and night audit procedures. Proven ability to maintain high standards and deliver consistent, quality results.

Overview

14
14
years of professional experience

Work History

Front Desk Night Auditor

Days Inn by Wyndham Kingman East
10.2021 - 10.2024
  • Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Ran daily, weekly and monthly reports to close day and meet objectives.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Performed nightly updates to room charges and rates.
  • Managed reservations accurately, preventing overbooking situations and guaranteeing smooth guest arrivals.
  • Improved guest satisfaction by efficiently handling check-ins and check-outs during overnight shifts.
  • Maintained updated knowledge of hotel policies and procedures to provide accurate information to guests at all times.
  • Maintained strong relationships with returning guests by providing personalized service and attending to their specific needs during overnight stays.
  • Performed regular property walkthroughs during the night shift, addressing any safety hazards or cleanliness concerns.
  • Trained and mentored staff on procedures, service standards and productivity strategies.
  • Documented accounts and logs throughout shift to keep up with requirements.
  • Balanced hotel accounts and resolved discrepancies.
  • Participated in ongoing training sessions related to hospitality best practices for continued professional growth and development.
  • Provided exceptional service to guests seeking information about local attractions, dining options, and transportation services.
  • Handled high volume of phone calls professionally, providing excellent customer service to potential and current guests.
  • Coordinated with vendors for repair and maintenance of hotel.
  • Monitored hotel's budget and financial records.

Front Desk Night Auditor

Romada by Wyndham
02.2020 - 10.2021
  • Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Ran daily, weekly and monthly reports to close day and meet objectives.
  • Logged wake-up call requests and set up automatic rings in system.
  • Supported daytime staff by preparing necessary reports and documents for seamless shift transitions.
  • Performed nightly updates to room charges and rates.
  • Maintained strong relationships with returning guests by providing personalized service and attending to their specific needs during overnight stays.
  • Improved guest satisfaction by efficiently handling check-ins and check-outs during overnight shifts.
  • Processed payments securely using the property management system while adhering to strict privacy guidelines.
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
  • Planned coverage needs and organized services to support incoming special events.
  • Promoted hotel brand's loyalty program via social media, email and direct mail.

Assistant Manager

Jackson Hewitt Tax Svc
03.2011 - 05.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Implemented staff training programs to elevate service standards and knowledge.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Prepared tax returns with proffesionizm and accuracy

Education

Associate of Science - General Studies

San Jaquin Valley College
Fresno, CA

Skills

  • Effective Time Management
  • Hospitality Management
  • Customer Service
  • Cash Transaction Management
  • Customer Service Operations
  • Proficient in Conflict Resolution
  • Customer Service
  • Invoice Posting Accuracy
  • Safety and security procedures
  • Property Management Software
  • Reservations
  • Professionalism and discretion
  • Charge posting
  • Payment oversight
  • Multi-line phone systems
  • Transaction processing
  • Cash handling experience
  • Checking guests in and out
  • Accounting report creation
  • Balancing accounts
  • Room inventory
  • PMS systems
  • Effective planning
  • Teamwork and collaboration
  • Problem-solving

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved customer satisfaction by completing check in and check outs with accuracy and efficiency.

Timeline

Front Desk Night Auditor

Days Inn by Wyndham Kingman East
10.2021 - 10.2024

Front Desk Night Auditor

Romada by Wyndham
02.2020 - 10.2021

Assistant Manager

Jackson Hewitt Tax Svc
03.2011 - 05.2019

Associate of Science - General Studies

San Jaquin Valley College

Similar Profiles

CREATE PROFILE
Christina Valentine