Summary
Overview
Work History
Education
Skills
Timeline
Generic

ZANETA MINCEY

Douglasville,GA

Summary

Dynamic and detail-oriented professional with extensive experience at Days Inn By Wyndham, excelling in complaint handling and cash management. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Recognized for training new staff and maintaining organized operations, ensuring a welcoming environment for guests.

Experienced with front desk operations, including managing reservations and guest check-ins. Utilizes strong communication and problem-solving skills to ensure guest satisfaction and resolve issues efficiently. Track record of maintaining welcoming and professional environment, enhancing overall guest experience.

Overview

20
20
years of professional experience

Work History

Motel Receptionist

Days Inn By Wyndham
04.2019 - Current
  • Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
  • Assisted in training new receptionists on company policies, procedures, and software systems for optimal performance.
  • Processed payments accurately and securely for both cash and credit transactions during checkouts.
  • Utilized effective time management skills while multitasking between various tasks such as answering phone calls or emails.
  • Maintained accurate records of guest information, payment transactions, and room assignments to ensure smooth operations.
  • Handled confidential guest information responsibly, ensuring privacy standards were upheld at all times.
  • Resolved guest issues promptly, maintaining a high level of customer satisfaction and loyalty.
  • Administered key cards to authorized guests after verifying required credentials.
  • Provided exceptional hospitality service through active listening skills to understand individual needs better.

Childcare Educator

HERITAGE KIDS CHRISTIAN ACADEMY
08.2018 - 04.2024
  • Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
  • Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
  • Collaborated with parents to address individual child needs and discuss progress reports regularly.
  • Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.
  • Communicated with parents and other staff about student progress.
  • Maintained safety and cleanliness by sterilizing toys and surfaces.
  • Maintained and fostered positive and constructive interactions with staff, families, and children.
  • Supported the emotional well-being of each child by providing compassionate care during moments of distress or anxiety.
  • Contributed to the development of age-appropriate curriculum materials that aligned with state standards for early childhood education programs.
  • Maintained accurate records of attendance, meal counts, emergency contact information, ensuring compliance with state regulations.

Cashier Team Lead

SARKU JAPAN
05.2005 - 09.2019
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Trained team members on cash register operation and cash handling.
  • Restocked and organized merchandise in front lanes.
  • Operated POS cash register and equipment to collect payments.
  • Increased customer loyalty and retention.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Desk Clerk

Apl Logistics
04.2013 - 11.2017
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained a clean and organized front desk area, ensuring a welcoming atmosphere for guests.
  • Demonstrated strong multitasking abilities in handling multiple duties simultaneously without sacrificing quality or attention to detail.
  • Assisted in training new desk clerks to uphold company standards and provide exceptional customer service.
  • Recorded significant occurrences in daily log with professionalism and critical details.
  • Maintained clean, tidy and sanitized common areas for personnel and guests.
  • Conducted regular inventory audits of supplies needed at the front desk area, ordering replacements as necessary to avoid running out of essential items.
  • Provided stellar customer service even during high-traffic periods, maintaining composure and professionalism under pressure.

Education

Bachelor of Science - Business Administration

American InterContinental University
ATLANTA, GA
05-2021

Skills

  • Professional appearance
  • Complaint handling
  • Teamwork
  • Cash handling experience
  • Problem-solving skills
  • Time management
  • Attention to detail
  • Multitasking
  • Computer skills
  • Organizational skills
  • Flexibility
  • Verbal and written communication
  • Decision-making
  • Phone and email etiquette

Timeline

Motel Receptionist

Days Inn By Wyndham
04.2019 - Current

Childcare Educator

HERITAGE KIDS CHRISTIAN ACADEMY
08.2018 - 04.2024

Desk Clerk

Apl Logistics
04.2013 - 11.2017

Cashier Team Lead

SARKU JAPAN
05.2005 - 09.2019

Bachelor of Science - Business Administration

American InterContinental University

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