Xiakarious Potts
Douglasville,GA
Summary
Detail-oriented IT technician with a solid foundation in supporting large-scale data center operations, server hardware, operating systems, and networking infrastructure. Proven ability to troubleshoot at the component level while adhering to strict standard operating procedures, ensuring high availability in mission-critical environments. Certified in CompTIA Trifecta and ITIL, with hands-on experience in hyperscale data center settings, contributing to efficient and reliable IT operations. Committed to continuous improvement and excellence in technical support.
Overview
8
8
years of professional experience
1
1
Certification
Work History
DCT Technician (Shadowing)
Microsoft
07.2024 - Current
- Assisted with diagnosing and troubleshooting server hardware, operating systems, and network-connected equipment in a data center environment.
- Supported component-level replacements under senior technician guidance.
- Helped maintain 98% uptime for critical systems through proactive issue identification.
Digital Asset & Inventory Technician
Microsoft
07.2024 - Current
- Managed data center inventory and server assets, reducing discrepancies by 30%.
- Performed asset audits, tagging, and reconciliation.
IT Support Technician (Shadowing)
Microsoft
07.2024 - Current
- Supported OS-level troubleshooting and documentation.
- Assisted with system upgrades and maintenance windows.
- Diagnosed complex technical problems using troubleshooting tools and methodologies to enhance user experience.
- Implemented process improvements that streamlined support workflows, reducing response times significantly.
- Managed inventory of hardware components for timely replacement or repair as needed.
Warehouse IT Intern
Southwire
01.2020 - 07.2024
- Provided hands-on IT support for warehouse and operations staff, troubleshooting hardware, software, and network connectivity issues.
- Assisted with deployment and maintenance of inventory and warehouse management systems.
- Performed routine system maintenance to reduce downtime during peak production periods.
- Created user documentation and supported staff training for IT tools and systems.
- Supported IT department in handling technology rollout and maintenance.
- Assisted in developing user-friendly interfaces for streamlined client experiences.
Warehouse Specialist
Southwire
01.2020 - 07.2024
- Operated in physically demanding environments requiring heavy lifting, extended standing, and shift work.
- Managed receiving, storage, and distribution of inventory while maintaining safety and accuracy standards.
- Oversaw inventory management processes, ensuring accuracy in stock levels and order fulfillment.
- Trained and mentored new warehouse staff on safety protocols and operational procedures.
- Coordinated shipment schedules, optimizing logistics to meet customer delivery timelines.
- Analyzed supply chain operations, identifying areas for cost reduction and increased productivity.
- Monitored compliance with safety regulations, maintaining a secure working environment for all employees.
Geek Squad Technician
Best Buy
01.2018 - 12.2019
- Diagnosed and repaired computer hardware and operating system issues.
- Installed, configured, and optimized systems and peripherals.
- Diagnosed and resolved customer issues related to electronics and appliances.
- Provided technical support for installation and setup of products.
- Collaborated with team members to achieve sales goals through effective product demonstrations.
Security
Dynamic Security Inc
01.2018 - 01.2019
- Maintained vigilance for potential security risks, reporting suspicious activity to supervisors or security staff as necessary.
- Collaborated with management to develop security policies and procedures.
- Enhanced data security measures, conducting regular reviews and updates of security protocols.
- Promoted culture of security awareness, leading by example and mentoring junior security staff.
Education
Associate of Applied Science - Networking Specialist
West Georgia Technical College
Douglasville,GA09.2027
Skills
- Server & Hardware Troubleshooting
- Operating Systems Diagnostics (Windows, Linux fundamentals)
- Networking Protocols (TCP/IP, DNS, DHCP, VLANs)
- Data Center Operations & Inventory Control
- Rack & Stack, Cabling, Asset Tagging
- Ticketing & Documentation
- Physical Operations (50 lbs lifting, extended standing)
- Shift-Based & On-Call Support
- Troubleshooting
- Installation and repair
- Quality control
- Equipment Repair
- Information tracking
- Document preparation
Certification
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- ITIL 4 Foundation
- CCNA ( In Progress)
- CySA+ ( In Progress)
Languages
English
Timeline
DCT Technician (Shadowing)
Microsoft
07.2024 - Current
Digital Asset & Inventory Technician
Microsoft
07.2024 - Current
IT Support Technician (Shadowing)
Microsoft
07.2024 - Current
Warehouse IT Intern
Southwire
01.2020 - 07.2024
Warehouse Specialist
Southwire
01.2020 - 07.2024
Security
Dynamic Security Inc
01.2018 - 01.2019
Geek Squad Technician
Best Buy
01.2018 - 12.2019
Associate of Applied Science - Networking Specialist
West Georgia Technical College