Miranda Williams
Des Moines,Iowa
Summary
Dedicated front desk receptionist with a strong focus on customer service and reservation management. Known for efficiently coordinating guest services and resolving issues promptly to enhance guest satisfaction.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
AmericInn by Wyndham
Des Moines, Iowa
09.2022 - Current
- Greeted guests upon arrival and managed check-in process efficiently.
- Answered phone calls and responded to inquiries with professionalism.
- Managed reservations with property management software to ensure accurate and efficient booking processes.
- Coordinated guest services and promptly resolved issues to enhance guest satisfaction.
- Maintained cleanliness and organization of the front desk area consistently.
- Provided local information, directions, and recommendations to enrich guest experiences.
- Collaborated with housekeeping staff to ensure room readiness for arrivals.
- Answered incoming calls, redirected callers to appropriate personnel or departments, and took messages.
- Greeted customers warmly and made them feel welcome.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Explained policies and procedures to visitors.
- Completed basic bookkeeping and document filing.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Responded to inquiries and room requests made online, by phone, and via email.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Input customer data into reservation systems and updated to reflect room changes.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Drafted professional business documents, spreadsheets, and correspondence.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Showed off dining areas, pool, spa, and fitness center to prospective and current guests.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Assisted with travel arrangements for staff and management.
- Handled sensitive information in a confidential manner.
- Supported the onboarding process for new hires by preparing workspaces and providing orientation materials.
- Coordinated maintenance requests for office equipment and facilities.
- Assisted in the preparation of meeting rooms and facilities for scheduled events.
- Managed company calendar and scheduled events.
- Updated and maintained office policies and procedures.
- Processed and distributed internal and external communications.
- Assisted in the management of the company's social media accounts.
- Created and managed digital and physical filing systems for records, correspondence, and other material.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Investigated and analyzed client complaints to identify and resolve issues.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Scheduled space or equipment for special programs, meetings and conferences.
- Collated, bound and stored computer-generated reports.
- Coordinated pick-up and delivery of express mail services.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Converted meeting tapes and notes into specified formats for documentation.
- Used company badging system to create badges for new employees and visitors.
Education
Associate of Science -
Northeast State Community College
Blountville, TN05-2006
Skills
- Reservation management
- Property management software
- Payment processing
- Data entry
- Customer service
- Client relations
- Multitasking
Timeline
Front Desk Receptionist
AmericInn by Wyndham
09.2022 - Current
Associate of Science -
Northeast State Community College