KRISTIN THOMPSON
OHSU
Hillsboro,OR
12
years of professional experience
Highly prepared for roles involving coordination and optimization. Successfully led initiatives to enhance resource utilization and streamline processes, making tangible impact on operational efficiency. Known for collaborative team efforts and adaptability, with strong skills in strategic planning and effective communication.
Work History
PAS Resource Specialist
7 Years 4 Months- Verified medical benefits, enhanced communication between patients and clinic schedulers, scheduled surgeries, administered new-hire training.
- Coordinated resource allocation across departments to optimize workflow efficiency.
- Developed and implemented training programs for new staff, enhancing team performance.
PAS Specialist
1 Year 9 Months- Scheduled cochlear implant procedures, triaged incoming referrals, verified benefits, and provided exceptional customer service while managing complex schedules for multiple providers.
- Streamlined patient intake processes, enhancing workflow efficiency and reducing wait times.
Medical Scheduler
3 Years- Remarkable customer service, triaging patients, proficient in MS Office, organized medical records, patient and provider scheduling, Supported users in accessing their portal accounts, resolving issues promptly., benefits verification, managed onboarding training sessions, knowledgeable with insurance networks and PA processes, coordinated development of improved provider scheduling process.
- Coordinated patient scheduling to optimize clinic workflow and minimize wait times.
- Managed appointment changes and cancellations, ensuring timely communication with patients and providers.
Education
Project Management Certification
B.A. - Sociology
Skills
MS Office proficiency
Customer support
Communication skills
Problem-solving
Scheduling
Recordkeeping
Team collaboration
Adaptability and flexibility
Timeline
PAS Resource Specialist
OHSU
04.2019 - CurrentRead More
PAS Specialist
OHSU
07.2017 - 04.2019Read More
Medical Scheduler
ZoomCare
07.2014 - 07.2017Read More
Pacific University
B.A. from Sociology
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Portland State University
Project Management Certification
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