Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kristin Trull

Troup

Summary

Energetic, motivated and self-sufficient with proven multitasking abilities. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Hardworking and passionate with strong organizational skills, ready to help team achieve company goals. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

4
4
years of professional experience

Work History

Advisor II, CSR

Concentrix
09.2021 - Current
  • Built and maintained relationships with clients to provide ongoing support.
  • Facilitated communication and collaboration between departments to help business function smoothly.
  • Improved processes by recommending operational changes.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.

Security Guard & Kitchen Worker

Rusk State Hospital
07.2020 - 04.2021
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Maintained clean and organized dining areas to uphold hygiene standards.

Correctional Officer

TDCJ Skyview/Hodge Units
08.2019 - 03.2021
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Escorted inmates to and from cells.
  • Conducted routine and emergency head counts.
  • Enforced rules and regulations to maintain order among inmates.
  • Supervised inmates during meals, recreation and other activities.
  • Responded to emergency situations and de-escalated hostile confrontations.

Education

High School Diploma -

Arp High School
Arp, TX
06.2008

Skills

  • Calm and Professional Under Pressure
  • Typing Proficiency
  • Problem-Solving Ability
  • Microsoft Office Experience (Excel, PPT, Word, Outlook)
  • Basic Technical Support
  • Prioritization
  • Order Processing

References

Kimberly Campbell: 903-393-6657

Tabitha Looney: 903-504-0350

Stephanie Trull: 903-426-5117

Timeline

Advisor II, CSR

Concentrix
09.2021 - Current

Security Guard & Kitchen Worker

Rusk State Hospital
07.2020 - 04.2021

Correctional Officer

TDCJ Skyview/Hodge Units
08.2019 - 03.2021

High School Diploma -

Arp High School

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Kristin Trull