Kristin Tufo
Bloomsbury,NJ
Summary
Results-driven Practice Manager with expertise in patient relations, schedule management, and compliance with HIPAA and OSHA regulations. Proven ability to streamline operational workflows, enhance team collaboration, and drive practice growth.
Overview
16
16
years of professional experience
Work History
Practice Manager
Pleasant Run Family Physicians
01.2017 - Current
- Coordinated team meetings to ensure transparent communication and improve collaborative efforts in addressing challenges.
- Promoted teamwork and communication among staff to ensure effective transitions between various departments within the practice.
- Designed and executed organizational policies and procedures aimed at fostering a structured and effective work environment.
- Directed recruitment and onboarding processes to enhance workforce quality and ensure seamless integration of new hires.
- Established and sustained comprehensive policies and procedures to support adherence to healthcare regulations, facilitating successful audits.
- Streamlined support services for staff, contributing to improved process flow and increased overall efficiency.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Coordinated with physicians to optimize patient care plans, ensuring timely interventions and positive outcomes.
- Handled job duties for staff members which were unavailable or out of office.
- Increased revenue generation by identifying opportunities for practice growth through expansion of services or acquisition of new patients.
- Managed 17 employees with various personalities and from different cultures for large 4-physician practice.
- Streamlined operational workflows, enhancing efficiency and reducing turnaround times.
- Developed and implemented training programs for staff to improve service delivery.
- Analyzed performance metrics to identify areas for improvement in daily operations.
- Nurtured a positive workplace culture by promoting open communication channels, fostering teamwork, and recognizing employee achievements.
- Managed resolution of all patient and team member issues, ensuring effective communication and prompt solutions.
- Directed accounting budgeting and financial reporting processes.
Certified Medical Assistant
Premise Health
08.2010 - 01.2017
- Administered patient care and clinical procedures in compliance with established protocols.
- Assisted healthcare providers by preparing examination rooms and obtaining patient histories.
- Managed appointment scheduling and coordinated patient flow to enhance operational efficiency.
- Educated patients on treatment plans and provided resources for health maintenance.
- Implemented workflows. Clinical and administrative
- Collaborated with interdisciplinary teams to deliver comprehensive patient care solutions effectively.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Managed 50 or more phone calls a day.
Education
Certified Medical Assistant -
Warren County Community College
Washington, NJ05-2008
High School Diploma -
Phillipsburg High School
Phillipsburg, NJ06-1997
Skills
- Electronic health records
- Performance metrics
- HIPAA and OSHA regulations
- Critical thinking
- Patient relations
- Schedule management
Timeline
Practice Manager
Pleasant Run Family Physicians
01.2017 - Current
Certified Medical Assistant
Premise Health
08.2010 - 01.2017
Certified Medical Assistant -
Warren County Community College
High School Diploma -
Phillipsburg High School