Kristin Van Dyke
Oriskany,New York
Summary
Dedicated customer service representative skilled in problem-solving, active listening, and data entry. Committed to enhancing customer satisfaction through effective communication and collaboration. Ready to drive improvements in service delivery.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Slocum Dickson Medical Group
New Hartford, NY
01.2026 - 03.2026
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Provided accurate information regarding medical services and appointment scheduling to enhance patient experience.
- Collaborated with healthcare professionals to address patient concerns and improve service delivery.
- Maintained detailed records of customer interactions using electronic health record systems for compliance and quality assurance.
Accounting Specialist
Cold Point Corporation
Rome, NY
07.2025 - 10.2025
- Utilized accounting software for data entry and transaction tracking, ensuring compliance with procedures.
Billing Coordinator
Indium Corporation
Clinton, NY
10.2022 - 06.2025
- Processed incoming invoices to ensure timely billing and accurate account management.
- Maintained billing records using ERP systems to enhance data integrity and reporting accuracy.
- Collaborated with cross-functional teams to resolve billing discrepancies and improve customer satisfaction.
- Streamlined invoicing procedures, reducing processing time through effective workflow adjustments.
Subject Matter Expert
BNY Mellon
Oriskany, NY
02.2012 - 10.2022
- Developed and delivered training materials for team members on subject matter expertise.
- Collaborated with cross-functional teams to enhance knowledge sharing and best practices.
- Analyzed user feedback to refine processes and improve service delivery efficiency.
- Conducted regular assessments to ensure compliance with industry standards and regulations.
- Established a repository of resources and documentation to support ongoing learning initiatives.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
Data Entry Clerk
Pitney Bowes
Clinton, NY
11.2008 - 01.2011
Education
High School Diploma -
Oriskany Central
Oriskany, NY06-1988
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Relations - Achieved the highest ratings for customer satisfaction across the entire company.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 15staff members.
Timeline
Customer Service Representative
Slocum Dickson Medical Group
01.2026 - 03.2026
Accounting Specialist
Cold Point Corporation
07.2025 - 10.2025
Billing Coordinator
Indium Corporation
10.2022 - 06.2025
Subject Matter Expert
BNY Mellon
02.2012 - 10.2022
Data Entry Clerk
Pitney Bowes
11.2008 - 01.2011
High School Diploma -
Oriskany Central
Employee of the month 3 times
I received the title of Employee of the Month at the Bank of New York Mellon on 3 separate occasions. I was able to conduct business as usual when both of my supervisors were out of the office with illness. I was the subject matter expert in my field and was able to take charge under pressure,