Kristin Wall
La Palma,CA
Summary
Accomplished Store Supervisor with a proven track record at Javatinis Espresso, excelling in operations management and fostering customer relationships. Demonstrated leadership in team building, significantly enhancing workplace productivity. Expert in supply ordering and performance optimization, with a knack for creating a welcoming community.
Overview
14
14
years of professional experience
Work History
Store Supervisor
Javatinis Espresso
Lakewood, CA
08.2022 - 10.2024
- Supervised work of cashiers, training new team members and monitoring performance.
- Worked effectively in team environments to make the workplace more productive.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Developed a daily operations checklist to enhance efficiency and maintain cleanliness, ensuring team accountability.
Lead Barista
Grow Coffee + Tea
Anaheim HIlls , CA
06.2016 - 03.2021
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Restocked counter and customer areas to maintain adequate items levels for expected needs.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Received and accurately processed customer payments.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Server
HMSHost
Santa Ana, CA
03.2011 - 07.2014
- Assisted guests professionally in a fast-paced environment.
- Learned menu items and food ingredients to effectively suggest options and create upsell opportunities.
- In addition to serving, responsibilities included greeting and seating guests, bussing tables, and general cleaning.
Education
Food And Nutrition
Fullerton College
Fullerton, CAGeneral Studies
Rich Mountain Community College
Mena, ARSkills
- Creating a sense of community and developing customer relationships
- Team building and leadership
- Operations management
- Supply ordering
- Performance reviews
- Bank and safe deposits
Timeline
Store Supervisor
Javatinis Espresso
08.2022 - 10.2024
Lead Barista
Grow Coffee + Tea
06.2016 - 03.2021
Server
HMSHost
03.2011 - 07.2014
Food And Nutrition
Fullerton College
General Studies
Rich Mountain Community College
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