Kristin Wall
La Palma,CA
Summary
Dynamic and results-driven professional with a proven track record in communication and management, consistently driving team success and enhancing workplace productivity. Expertise in multitasking within fast-paced environments, ensuring efficient operations and seamless task execution. Skilled in cultivating strong customer relationships and nurturing a welcoming, inclusive community that enhances client satisfaction. Committed to leveraging leadership capabilities to inspire teams and achieve organizational goals.
Overview
15
15
years of professional experience
Work History
Manager
Local Grind
03.2025 - 12.2025
- Directed staff activities during shifts, ensuring strict policy enforcement and operational efficiency.
- Addressed customer concerns and complaints to enhance overall satisfaction and loyalty.
- Fostered a supportive work environment by leading by example and encouraging team members through positive reinforcement.
- Facilitated hiring processes, including interviewing, training, and onboarding new employees.
- Cultivated leadership skills by developing, training, and mentoring shift leads.
- Managed task assignments for team members during shifts and evaluated daily checklists to confirm all tasks were accomplished.
- Oversaw deposit management and cash handling procedures to ensure accuracy and compliance.
- Supported organizational efficiency by assisting with various administrative tasks, particularly Clover and Homebase.
- Evaluated situations and executed disciplinary actions to ensure compliance with company policies.
- Coordinated staff scheduling to address call-outs, maintaining operational coverage across both locations.
- Assisted with inventory management and ordering tasks. Supported team members in following established procedures. Helped maintain accurate stock levels and timely order placements.
Store Supervisor
Javatinis Espresso
08.2022 - 10.2024
- Supervised work of cashiers, training new team members and monitoring performance.
- Worked effectively in team environments to make the workplace more productive.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Developed a daily operations checklist to enhance efficiency and maintain cleanliness, ensuring team accountability.
Lead Barista
Grow Coffee + Tea
06.2016 - 03.2021
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Restocked counter and customer areas to maintain adequate items levels for expected needs.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Received and accurately processed customer payments.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Server
HMSHost
03.2011 - 07.2014
- Assisted guests professionally in a fast-paced environment.
- Learned menu items and food ingredients to effectively suggest options and create upsell opportunities.
- In addition to serving, responsibilities included greeting and seating guests, bussing tables, and general cleaning.
Education
High School Diploma -
Keystone Academy
Downey, CASkills
- Creating a sense of community and developing customer relationships
- Collaborative team management
- Operations oversight
- Supply ordering
- Conducting performance reviews
- Bank deposit management
Timeline
Manager
Local Grind
03.2025 - 12.2025
Store Supervisor
Javatinis Espresso
08.2022 - 10.2024
Lead Barista
Grow Coffee + Tea
06.2016 - 03.2021
Server
HMSHost
03.2011 - 07.2014
High School Diploma -
Keystone Academy