KRISTIN WALLACE
Eudora,Kansas
Summary
Results-driven Group Leader known for high productivity and efficient task completion. Specialize in team management, strategic planning, and conflict resolution. Excel in communication, leadership, and problem-solving to achieve project goals and foster a collaborative team environment. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Group Lead Reception
CSL Plasma
08.2021 - Current
- Supervise the work of customer service, floor, and processing employees to ensure adherence to quality standards, deadlines, and proper procedures, correct errors or problems.
- Provide employees with guidance in handling difficult or complex problems or in resolving complaints or disputes.
- Train or instruct employees in learning a skill, process or procedure.
- Maintain the flow and guide the employees and Donors during the process.
- Perform phlebotomy, finger stick, test samples, and record other donor measures to include hematocrit, total protein, and weight.
- Ensure samples and units are packed and shipped per SOP and center procedure. Prepares shipping and unit documentation.
- Finding faults and alerts on Haemonetics machine, replacing parts, diagnostic and calibrated per SOP and center procedure.
- Led team in achieving operational excellence through process improvements and training initiatives.
- Oversaw workflow management to enhance efficiency and ensure compliance with safety protocols.
- Implemented quality control measures, resulting in reduced errors and enhanced service delivery.
- Fostered a collaborative environment by mentoring team members and promoting best practices.
- Coordinated with cross-functional teams to streamline processes and improve customer experience.
- Led by example, demonstrating commitment to the company''s mission and consistently delivering high-quality work.
- Delegated tasks strategically and monitored progress for timely completion.
- Mentored team members to enhance their skillsets, resulting in higher-quality work and improved job satisfaction.
- Trained new team members by relaying information on company procedures and safety requirements.
- Supported staff with developing professional skills and abilities, uplifting team performance.
- Established clear goals and expectations for the team, promoting accountability and fostering a high-performance culture.
- Resolved conflict quickly to limit operational disruption and maintain positive, productive working environments.
- Oversaw cross-functional collaboration between departments, ensuring smooth workflow and timely task completion.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Operated and maintained automated machinery to ensure optimal performance and production efficiency.
- Conducted routine inspections and troubleshooting of equipment to prevent downtime and maintain safety standards.
- Managed emergency situations effectively, responding quickly to address donor needs or concerns with care and professionalism.
- Assisted in training and onboarding new phlebotomists.
- Operated plasma separation equipment to ensure optimal yield and purity of plasma products.
- Conducted routine quality control tests to verify compliance with regulatory standards.
- Supervised daily phlebotomy operations to ensure adherence to safety protocols and quality standards.
- Conducted regular performance evaluations, providing feedback to enhance team productivity and skill development.
- Facilitated cross-training initiatives to enhance overall team skills and versatility in various aspects of phlebotomy responsibilities.
Vehicle Maintenance Mechanic
ARMY Reserves
05.2019 - Current
- Inspect vehicles to determine overall condition.
- Record information about parts, materials or repair procedures.
- Test mechanical systems to ensure proper functioning.
- Trouble shoot, repair, modify, and maintain a variety of construction, industrial, combat, tactical, and power generation equipment.
- Repair and replace components of the cooling, braking, exhaust, power train, or hydraulic systems on combat, automotive, and power support equipment.
- Remove, adjust, or replace defective or worn parts and components.
- Perform operational inspections and ensure vehicles are properly serviced and repaired.
- Perform and preventative maintenance checks and services.
- Perform minor body work.
- Assist higher graded repairers in the performance of more complex repairs such as removing, repairing or replacing major components such as engines, transmissions, differentials, steering boxes, and fuel injection pumps.
- Operate motor vehicles to check work.
- Diagnosed and repaired mechanical issues on military equipment to ensure operational readiness.
- Performed preventative maintenance on vehicles and machinery, enhancing reliability and performance.
- Collaborated with team members to troubleshoot mechanical failures, improving response time to service requests.
- Implemented safety protocols during maintenance procedures, reducing workplace hazards and promoting a culture of safety.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Communicated effectively across departments regarding upcoming maintenance plans or urgent repairs needed, fostering a collaborative work environment.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Responded immediately to mechanical breakdowns and developed timely repair plan to minimize downtime.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Performed preventive and regular maintenance on systems.
- Managed available parts, tools, and materials inventory to maintain prompt response capability.
- Developed strong relationships with operators to better understand their needs and provide tailored maintenance support for improved job satisfaction.
- Maintained accurate records of all maintenance activities, contributing to transparent and accountable maintenance department.
- Conducted comprehensive diagnostics to pinpoint and address mechanical issues, ensuring minimal disruption to production.
- Replaced worn or broken parts on machines and equipment.
- Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
- Managed inventory levels of parts and supplies, ensuring timely procurement.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques, and industry.
- Enhanced trainee experience by developing comprehensive orientation programs and hands-on training sessions.
- Participated in safety drills, ensuring readiness in case of workplace emergencies.
- Enhanced team productivity by assisting in routine operations and shadowing experienced colleagues.
- Maintained clean driving record, adhering strictly to traffic laws and safety regulations.
- Navigated challenging road conditions while maintaining strict adherence to traffic laws, contributing to a safe driving record.
- Contributed to accident-free record by strictly adhering to safe driving practices in various weather conditions and terrains.
- Supervised field training exercises, providing real-world experience in tactical operations.
- Performed wheel balancing tasks, ensuring smooth driving experiences for clients post-alignment services.
- Maintained current knowledge of personnel strengths, completed training and tactical knowledge to effectively coordinate strategic and tactical plans.
- Demonstrated versatility in driving various types of heavy-duty vehicles, adapting quickly to new equipment requirements.
- Helped maintain field sanitation standards through regular removal of debris around bushes, promoting plant health.
- Reviewed technical manuals regularly staying up-to-date on advancements within the field ensuring optimal operation of machinery.
- Upheld stringent sanitation standards to prevent cross-contamination and maintain a safe environment for both patients and staff members.
- Ensured patient safety by adhering to strict sanitation guidelines during clinical assessments and food preparation activities.
- Streamlined reporting process, developing clear and concise documentation of field observations.
- Maintained a safe work environment by adhering to established protocols and procedures during fieldwork activities.
- Monitored supply levels closely, ordering new items as needed to ensure consistent availability for proper sanitation practices.
- Responded promptly to emergency calls, providing critical first aid and support to people in distress.
- Served as an effective liaison between multiple agencies during joint operations, facilitating seamless coordination and information sharing.
- Conducted thorough incident debriefings to identify areas for improvement and implement new strategies or procedures as needed.
- Demonstrated strong decision-making capabilities in dynamic, high-stakes situations by evaluating risks and selecting optimal courses of action.
- Managed stressful situations with composure while maintaining professionalism under intense pressure.
- Operated communication systems to relay critical information efficiently.
- Monitored radio transmissions, ensuring clarity and understanding in high-pressure situations.
- Successfully managed high-stress situations with composure, effectively coordinating multi-agency responses when needed.
- Maintained accurate records of ammunition inventory and equipment usage for accountability.
- Oversaw adherence to safety regulations while conducting hazardous material handling tasks.
- Trained in small arms, anti-armor and indirect fire weapons.
- Reloaded and resupplied weapons systems to maintain preparedness against enemy threats.
- Upheld Army dress and appearance regulations for professional appearance.
- Served in on-call capacity for last-minute or late-night taskings from leadership.
- Gave individual evaluations based on fitness and combat readiness.
- Prepared and submitted personnel, ordnance and operational reports.
- Looked after weapons by scheduling and performing organizational and preventive maintenance.
Certified Nursing Assistant
Home Care Solutions
11.2018 - 07.2019
- Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising.
- Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff.
- Providing information to supervisors and co-workers.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Supported patients with personal care tasks to preserve dignity and promote independence.
- Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to healthcare team promptly.
- Trained and mentored new staff on best practices in patient care.
- Developed strong relationships with patients, fostering trust and communication.
- Advocated for patient needs during interdisciplinary team meetings to improve care outcomes.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Prevented cross-contamination by cleaning and sterilizing equipment.
Temporary Quality Inspector
Prologistix
01.2018 - 07.2018
- Test Products utilizing company program
- Responsible for accurate documentation of products and quantity
- Fix or repair products as necessary
- Lawrence KS.
- Conducted thorough inspections of products to ensure compliance with quality standards.
- Identified defects and implemented corrective actions to enhance product quality.
- Collaborated with production teams to develop and refine quality control processes.
- Discarded and rejected products, materials and equipment not conforming with specifications.
- Recorded defects and coordinated issue resolution with development team and functional leads.
- Reduced defects in production by implementing meticulous inspection processes and protocols.
- Communicated with production team members about quality issues.
- Performed visual inspections and non-destructive tests where appropriate.
- Completed precise measurements using special tools.
- Examined products for imperfections and defects.
- Updated quality control records and reports.
Customer Service Representative
USA800
10.2017 - 12.2017
- Managed multiple accounts-Incoming and outgoing calls
- Excellent listening skills enabled excellent de-escalating situations
- Actively researched and resolved Customers' concerns
- Lawrence, KS.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls, ensuring timely and accurate responses to customer needs.
- Implemented feedback mechanisms to gather customer insights and improve service quality.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Improved resolution time with effective problem-solving for customer complaints.
- Participated in training programs to enhance product knowledge and customer service skills.
- Educated customers about billing, payment processing and support policies and procedures.
- Identified and resolved discrepancies and errors in customer accounts.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Certified Nursing Assistant
Bria of Belleville
03.2017 - 08.2017
- Assisted with all Activities of Daily Living
- Documentation of Vitals and daily reports to Head Nurse and next shift
- Provided gentle customer service to patients, Families and Staff; taking calls and answering questions
- Administered medications and documented patient responses accurately.
- Collaborated with nurses to develop personalized care plans for each patient.
- Enhanced efficiency by streamlining documentation processes within care protocols.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
- Advocated for patient rights and needs, ensuring respectful and ethical care.
- Implemented infection control protocols, minimizing spread of illnesses among patients and staff.
- Maintained clean and safe environment, reducing risk of infections and promoting health.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Developed strong relationships with patients, fostering trust and communication.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
- Supported patients with personal care tasks to preserve dignity and promote independence.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
Education
Vehicle Maintenance Mechanic Certification - Advanced Individual Training
Fort Lee
Fort Lee, Virginia01-2020
Certified Nursing Assistant -
Cloud Community College
Junction City, KS05.2011
Skills
- Shift leadership
- Multitasking
- Adaptability and flexibility
- Work Planning and Prioritization
Certification
- Field Sanitation Training
- Combat Life Support Training
Timeline
Group Lead Reception
CSL Plasma
08.2021 - Current
Vehicle Maintenance Mechanic
ARMY Reserves
05.2019 - Current
Certified Nursing Assistant
Home Care Solutions
11.2018 - 07.2019
Temporary Quality Inspector
Prologistix
01.2018 - 07.2018
Customer Service Representative
USA800
10.2017 - 12.2017
Certified Nursing Assistant
Bria of Belleville
03.2017 - 08.2017
Vehicle Maintenance Mechanic Certification - Advanced Individual Training
Fort Lee
Certified Nursing Assistant -
Cloud Community College