Chenice Smart

• Lead daily operations and support team members to ensure efficient donor flow and excellent customer service.
• Coach and train employees on SOPs, company procedures, safety standards, and donor care expectations.
• Assist management with workflow coordination, productivity goals, and operational compliance.
• Resolve donor concerns and escalated situations professionally and effectively.
• Promote teamwork, accountability, and a positive work environment.

• Performed venipuncture procedures while ensuring donor safety and comfort.
• Monitored donors throughout the donation process and responded appropriately to donor reactions.
• Maintained accurate records and followed all regulatory and quality standards.
• Supported center productivity and donor retention through excellent customer service.

• Registered and screened donors according to company procedures.
• Verified donor eligibility and maintained accurate documentation.
• Educated donors on the donation process and answered questions regarding procedures and requirements.
• Maintained compliance with company policies and confidentiality standards.

Led customer service operations and supported employee performance and development.
• Resolved customer concerns and escalated issues while maintaining high service standards.
• Assisted with training, scheduling, and team productivity initiatives.