Kristin Fonzo
Cheswick,PA
Summary
Dynamic healthcare professional with extensive experience in discharge planning and evidence-based practices. Skilled in managing patient referrals and providing clinical education, focused on improving service delivery efficiency and patient outcomes.
Overview
2026
2026
years of professional experience
Work History
Director of Post Acute Partnership
Genesis Rehabilitation Services
Morgantown, West Virginia
09.2023 - 02.2026
- Facilitated communication between patients and clinical staff and skilled facilities.
- Coordinated strategic meetings between hospital leadership and organizational leaders to align on patient care initiatives.
- Managed patient referrals to appropriate services and levels of care.
- Educated patients on rehabilitation options and care processes.
- Reviewed medical records to ensure accurate information flow.
- Assisted in discharge planning to optimize patient transitions.
- Collaborated with case managers to improve service delivery efficiency.
- Provided clinical education and in-service training to hospital staff.
- Worked closely with social workers to assist with discharge planning activities including arranging homecare services.
- Acted as liaison among patients, families, healthcare providers, insurers, and government agencies to facilitate seamless care delivery.
- Developed communication strategies to enhance collaboration between patients and healthcare teams on treatment plans and discharge processes.
- Performed comprehensive assessments of new admissions to identify potential issues or risks that may impact their recovery process.
- Utilized evidence-based practices in order to develop best practices recommendations for clinical processes.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Developed marketing materials to support product promotions and sales initiatives.
- Conducted market research to identify customer needs and preferences.
- Created and maintained relationships with customers, vendors, and other stakeholders.
- Generated leads through cold-calling, networking events, and digital campaigns.
Clinical Nurse Liaison
PAM Health
Oakdale, Pennsylvania
10.2022 - 08.2023
- Coordinated comprehensive patient care plans with healthcare teams and families to ensure quality outcomes.
- Facilitated effective communication between patients and clinical staff to enhance patient understanding and satisfaction.
- Managed patient referrals to appropriate services and specialists.
- Assisted in discharge planning to ensure smooth transitions and continuity of care for patients.
- Collaborated with case managers to improve service delivery efficiency.
- Coordinated patient referrals from referring providers to specialty services within the health system.
- Provided clinical education and in-service training to hospital staff.
- Participated in community outreach programs providing education on disease prevention and management options.
- Worked closely with social workers to assist with discharge planning activities including arranging LTAC services.
- Served as a liaison between patients, families, healthcare providers, insurers, government agencies, and other related entities involved in the delivery of care.
- Collaborated with sales team to create promotional materials and campaigns.
- Executed daily operational tasks to support team efficiency.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Clinical Nurse Liaison
Promedica/HCR Manor Care
Pittsburgh, Pennsylvania
03.2016 - 08.2022
- Developed comprehensive discharge plans with follow-up appointments to enhance patient support post-hospitalization.
- Facilitated effective communication between patients and clinical staff to ensure continuity of care.
- Managed patient referrals to appropriate services and specialists.
- Assisted in discharge planning to optimize patient transitions.
- Identified needs of customers promptly and efficiently. Coordinated patient care plans with healthcare teams and families.
- Collaborated with case managers to improve service delivery efficiency.
- Coordinated patient referrals from providers to specialty services, streamlining access to necessary healthcare.
- Worked closely with social workers to assist with discharge planning activities including arranging skilled services.
- Served as a liaison between patients, families, healthcare providers, insurers, government agencies, and other related entities involved in the delivery of care.
- Provided clinical education and training to hospital staff.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Executed daily operational tasks with precision to support team objectives.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated with sales team to create promotional materials and campaigns.
Clinical Nurse Liaison
Amedysis Home Health Care
- Created discharge plans that included follow-up appointments with primary care providers as well as community resources available for continued support after hospitalization.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.Coordinated patient care plans with healthcare teams and families.
- Facilitated communication between patients and clinical staff.
- Managed patient referrals to appropriate services and specialists.
- Assisted in discharge planning to optimize patient transitions.
- Collaborated with case managers to improve service delivery efficiency.
- Coordinated patient referrals from referring providers to specialty services within the health system.
- Provided clinical education and training to hospital staff.
- Worked closely with social workers to assist with discharge planning activities including arranging home care services.
- Served as a liaison between patients, families, healthcare providers, insurers, government agencies, and other related entities involved in the delivery of care.
- Collaborated with sales team to create promotional materials and campaigns.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and provide excellent service and attention to customers when on the phone.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
Diploma - Nursing
Lenape School of Practical Nursing
Kittanning, PA12-2005
Skills
- Patient referrals
- Care coordination
- Clinical education
- Discharge planning
- Evidence-based practices
- Customer relationship management
- Care transition
- Medical record review
- Strategic communication
- Service delivery efficiency
- Market research
- Problem resolution
- Sales and marketing strategies
- Sales and marketing experience
Timeline
Director of Post Acute Partnership
Genesis Rehabilitation Services
09.2023 - 02.2026
Clinical Nurse Liaison
PAM Health
10.2022 - 08.2023
Clinical Nurse Liaison
Promedica/HCR Manor Care
03.2016 - 08.2022
Clinical Nurse Liaison
Amedysis Home Health Care
Diploma - Nursing
Lenape School of Practical Nursing