Kristin Watkins
Pomona Park,FL
Summary
Store Manager at Family Dollar with a proven track record in enhancing customer satisfaction and driving sales through effective merchandising and team leadership. Skilled in inventory management and employee training, I foster a collaborative environment that boosts performance and reduces turnover, ensuring operational excellence and a positive experience.
Relationship management professional. Proven ability to build and sustain client relationships while consistently meeting organizational goals. Recognized for teamwork, adaptability, and achieving results. Skilled in conflict resolution and effective communication.
Overview
12
12
years of professional experience
Work History
Store Manager
Family Dollar
06.2012 - 10.2024
- Led daily operations, ensuring compliance with company policies and procedures.
- Managed inventory control processes, optimizing stock levels and reducing shrinkage.
- Trained and mentored staff, fostering a team-oriented environment focused on customer service.
- Analyzed sales trends to implement effective merchandising strategies, enhancing product visibility.
- Resolved customer complaints efficiently, improving overall satisfaction and loyalty.
- Developed promotional campaigns that increased foot traffic and boosted sales performance.
- Implemented employee performance reviews, driving accountability and professional development within the team.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled within budget for up to seven employees, ensuring fairness, but also keeping the needs of the business first.
- Cash handling and ordering of change.
Relationship Specialist
VyStar Credit Union
03.2021 - 05.2024
- Built strong member relationships through personalized financial guidance and support.
- Analyzed member needs to recommend suitable products and services effectively.
- Resolved members questions and concerns, ensuring high satisfaction levels. Also, asking for Google reviews after ensuring that I had met all their needs.
- Generated new business opportunities by actively referring clients to relevant products and services. Some included were investment services, and insurance, and mortgage departments.
- Enhanced customer satisfaction through regular follow-ups and prompt resolution of concerns.
- Assisted customers with opening and closing accounts, and signing up for new products and services. To include personal and business accounts, representative payee accounts, non-interest-bearing accounts for things like election donations, and IRAs.
- Completed opening and closing functions to meet operational needs.
- I performed multiple tasks on the teller line, including cashing checks, deposits, withdrawals, cash advances, official checks, making loan payments, buying and selling cash, and making IRA contributions and distributions.
- I was able to order cash for the main and coin vaults, override transactions for team members with lower limits than mine, and work the drive-thru.
- Opened loan applications for personal, auto, boat, RV, ATV, motorcycles, and more. Including uploading all documents to show income and residency. Closed out loans after the loan processing team was finished and gave the decision for approval or denial.
- Put in credit card applications and see it through from application to disbursement.
Education
High School Diploma -
Crescent City Jr Sr High School
Crescent City, FL05-2003
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Shift scheduling
- Employee training
- Inventory control
- Recruitment and hiring
- POS systems
- Goals and performance
- Team building and leadership
- Team motivation
- Supply ordering
- Policies and procedures
- Bank deposit procedures
- Employee terminations
- Customer feedback analysis
Timeline
Relationship Specialist
VyStar Credit Union
03.2021 - 05.2024
Store Manager
Family Dollar
06.2012 - 10.2024
High School Diploma -
Crescent City Jr Sr High School