Kristin Watkins
Robbinsville,NJ
Summary
Results-driven HR professional with over 5 years of experience in high-volume operations, collaborating with leadership on employee relations and workforce planning. Skilled in conducting complex investigations, coaching managers, and leveraging workforce analytics to enhance retention and minimize operational risk. Developed processes that prevented meal-period violations, achieving significant cost savings while facilitating training for over 2,500 new hires.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Human Resources Partner
Amazon
, California and New Jersey
11.2021 - Current
- Lead complex employee relations investigations, including fact-finding interviews, documentation review, risk assessment, and recommendations that support fair and consistent employment decisions.
- Partner with site leaders on people priorities, employee relations, workforce needs, and operational goals across sortation center environments.
- Analyze employee sentiment, attrition, attendance, and staffing trends to identify workforce risks and inform leadership action plans.
- Coach managers on performance management, policy interpretation, conflict resolution, corrective action, and difficult employee conversations.
- Implemented processes across multiple sites to prevent California state meal-period violations, contributing to an estimated $250K in annual savings.
- Supported workforce planning and staffing decisions by translating people data and operational trends into actionable recommendations that aligned with business goals.
- Launched and supported site-level DEI chapters, employee engagement activities, and community outreach initiatives to foster an inclusive workplace culture.
- Mentored employees and facilitated development opportunities to strengthen performance and build internal leadership pipelines.
Acting HR Business Partner — Stretch Assignment
Amazon
Robbinsville, New Jersey
12.2024 - 08.2025
- Acted as HR Business Partner for ACY8 while providing concurrent virtual HRBP coverage for PNE5, supporting leaders and workforce needs across two sortation centers.
- Transitioned from virtual support to on-site HR partnership at PNE5 in Robbinsville, maintaining continuity of employee relations support and operational partnership.
- Advised site leaders on workforce priorities, employee relations, performance management, policy interpretation, and risk mitigation during peak operational periods.
- Coordinated with stakeholders to align people initiatives with site operations and business objectives, driving effective HR solutions.
- Reduced employee relations escalation risk through early intervention, mediation, and consistent policy application.
- Oversaw site employee relations budget, monitored expenditures, and ensured compliance with internal controls to maintain financial integrity.
Learning Trainer
Amazon
Vacaville, California
11.2019 - 11.2021
- Redesigned the Customer Returns training program to improve the Day One experience, contributing to a reduction in weekly attrition from 2.66% to 1.38%.
- Delivered written and verbal training to improve employee understanding, engagement, and performance against operational metrics.
- Managed ambassador program, developing floor employees for expanded responsibilities and leadership opportunities.
- Delivered written and verbal training to enhance employee understanding and engagement, directly impacting performance against operational metrics.
Education
Associate of Arts - Liberal Studies
Solano Community College
Skills
- Employee Relations & Investigations
- Performance Management
- Strategic HR Partnership
- Workforce analytics
- Employee Engagement and Retention
- Leadership Coaching
- DEI Initiatives
- Talent Development
- Change Support
- Employment Compliance
- HRIS
- Excel expertise
- Cost Management
Certification
HarvardX | Exercising Leadership: Foundational Principles — Certificate of Completion
Timeline
Acting HR Business Partner — Stretch Assignment
Amazon
12.2024 - 08.2025
Human Resources Partner
Amazon
11.2021 - Current
Learning Trainer
Amazon
11.2019 - 11.2021
Associate of Arts - Liberal Studies
Solano Community College