KRISTIN PUMPHREY
Olive Branch,MS
Summary
Results-driven leader with experience in patient services, retail operations, and multi-site support. Proven ability to improve patient satisfaction, support operational efficiency, and lead high-performing teams. Strong background in compliance, financial oversight, and collaborating with leadership to meet organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Director, Patient Services
Morrison Healthcare
11.2024 - Current
- Lead daily operations of patient services department, ensuring efficient meal delivery and high patient satisfaction across all units
- Oversee staff development, performance management, and retention strategies to maintain a strong, service-focused team
- Implement process improvements to increase accuracy, efficiency, and timeliness of meal service delivery
- Collaborate with clinical and nursing teams to ensure compliance with dietary standards and patient care protocols
- Manage labor and departmental equipment assets, including maintenance planning and cost control
- Support regional accounts with operational strategy, training, and performance improvement initiatives
Assistant Director, Dining Services
Morrison Healthcare
01.2022 - 01.2024
- Assisted in managing daily operations across patient services, retail, production, catering, and sanitation
- Implemented and maintained safety programs aligned with corporate standards
- Reported patient satisfaction data in HCAHPS meetings and contributed to performance improvement strategies
- Served as Interim Retail Manager for 10 months, increasing net sales through execution of core retail programs
- Supported multiple accounts with new openings, staff training, and operational planning
Director, Dining Services
Morrison Healthcare
01.2019 - 01.2022
- Led full-service food and nutrition operations for a 10-bed inpatient hospital
- Performed clinical dietitian responsibilities, including patient assessments and nutrition education
- Maintained and exceeded retail revenue goals during COVID-19 challenges
- Developed and promoted internal staff into leadership roles
- Supported regional operations through training and strategic initiatives
Food Service Director
Tishomingo County School District
01.2018 - 01.2019
- Managed 7 kitchens and 34 employees serving K–12 students across multiple schools
- Developed cost-effective, nutritionally compliant menus aligned with state guidelines
- Increased high school meal participation by 60% through targeted program improvements
- Promoted staff into leadership roles and strengthened team structure
- Coordinated procurement and installation of major kitchen equipment
Education
Master’s Degree - Health Promotion
Mississippi State University
Bachelor’s Degree - Food and Nutrition
Mississippi State University
Skills
- Operations Leadership
- Financial Oversight & Cost Control
- Multi-Unit Support
- Process Improvement
- Compliance & Safety
- Cross-Functional Collaboration
- Data Tracking & Reporting
Certification
ServSafe Certified
Timeline
Director, Patient Services
Morrison Healthcare
11.2024 - Current
Assistant Director, Dining Services
Morrison Healthcare
01.2022 - 01.2024
Director, Dining Services
Morrison Healthcare
01.2019 - 01.2022
Food Service Director
Tishomingo County School District
01.2018 - 01.2019
Bachelor’s Degree - Food and Nutrition
Mississippi State University
Master’s Degree - Health Promotion
Mississippi State University