SUSAN L. GREEN
Hartsdale,NY
Summary
Knowledgeable Business Operations Executive with proven history of leading high-performing teams and executing strategic initiatives that drive organizational growth. Successfully directed cross-functional projects that resulted in significant process improvements and operational efficiencies. Demonstrated leadership and communication skills in fostering collaborative environments and delivering impactful results.
Overview
18
18
years of professional experience
Work History
Director of Auxiliary Services
Manhattanville University
Purchase, NY
01.2022 - 01.2026
- Oversaw operational functions across various campus units, ensuring alignment with executive goals and optimizing service delivery for the campus community ensuring effective budget oversight from $2M to $50M.
- Facilitated cross-departmental initiatives with finance, facilities, enrollment, student affairs, IT, and external vendors to drive improvements in organizational effectiveness.
- Spearheaded contract negotiations with major vendors, including Pepsi and campus laundry, resulting in improved service delivery and increased institutional benefits.
- Managed end-to-end process of new campus dining provider implementation to enhance dining services for students and staff.
- Oversaw the development of multidisciplinary teams, promoting accountability and effective communication to optimize operational efficiency.
- Developed annual operating budgets, financial forecasts, executive reports, and operational recommendations supporting leadership decision-making.
- Improved customer satisfaction across auxiliary services through process improvements and stronger vendor accountability.
- Directed campus retail operations including procurement, merchandising, inventory management, e-commerce, and financial oversight.
- Managed campus logistics processing an average of 200 inbound packages daily while improving operational workflows and customer service.
Boutique Manager
Estée Lauder | Le Labo
Greenwich, CT
01.2020 - 01.2022
- Directed strategic initiatives and operational processes to optimize performance at a high-volume luxury retail location.
- Implemented strategies resulting in 22% sales growth within first year, optimizing operational processes.
- Directed staffing and payroll operations to ensure efficient scheduling, budgeting, and compliance with facility standards.
Store Director
Tiffany & Co.
Greenwich, CT
01.2018 - 01.2019
- Led $21 million dollar business operations with full P&L accountability, ensuring exceptional customer service and adherence to brand standards.
- Partnered with senior executives to review business performance, operational metrics, and growth strategies.
- Directed staffing, financial planning, operational execution, and customer experience initiatives.
- Managed relationships with high-profile clientele while maintaining exceptional operational standards.
Boutique Manager
CELINE (LVMH)
Westchester, NY
01.2016 - 01.2018
- Managed operations for largest retail location in the US.
- Led staffing, inventory management, facilities coordination, budgeting, and operational planning.
- Produced 44% of total business revenue through proactive relationship management and strategic business development.
- Supported corporate operational initiatives, store openings, and organizational improvements throughout country.
Business Consultant
E2Q Consulting
New York, NY
01.2012 - 01.2016
- Partnered with business owners to improve organizational performance through operational analysis and strategic planning.
- Evaluated business operations and developed growth strategies.
- Improved inventory management, staffing models, workflow efficiency, and organizational processes.
- Led operational transformation initiatives for over 50 retail organizations.
- Delivered executive recommendations supporting long-term business growth.
Store Manager
Scoop NYC
Greenwich, CT
01.2008 - 01.2013
- Increased sales 38%
- Reduced payroll expenses 42%
- Improved operational efficiency through scheduling, inventory controls, and employee development.
- Built one of the company's highest-performing customer service teams.
Skills
- Strategic planning
- Executive Operations
- Operations leadership
- Project management
- Organizational Effectiveness
- Operational Excellence
- Process Improvement
- Financial forecasting
- Budget management
- Financial Reporting
- Supplier Relationship Management
- Leadership partnership
- Operational Adaptability
- Dashboard Development
- Executive Reporting
- Organizational Communication
- Risk resolution
- Excel
- PowerPoint
- Word
- NetSuite
- ADP
- Kronos
- Course Dog
- CRM Platforms
- Leadership partnership
- Financial Reporting
Timeline
Director of Auxiliary Services
Manhattanville University
01.2022 - 01.2026
Boutique Manager
Estée Lauder | Le Labo
01.2020 - 01.2022
Store Director
Tiffany & Co.
01.2018 - 01.2019
Boutique Manager
CELINE (LVMH)
01.2016 - 01.2018
Business Consultant
E2Q Consulting
01.2012 - 01.2016
Store Manager
Scoop NYC
01.2008 - 01.2013
BUSINESS OPERATIONS EXECUTIVE
- Executive Operations | Strategic Planning | Organizational Effectiveness | Executive Leadership Partnership | Customer Service Excellence
- Business operations executive with 15+ years of experience leading complex operational environments, driving cross-functional initiatives, improving organizational performance, and partnering with executive leadership to execute strategic priorities.
- Recognized for building scalable operational systems, leading multimillion-dollar budgets, managing teams of up to 85 employees, negotiating high-value vendor contracts, and transforming organizational processes that improve efficiency, accountability, customer experience, and financial performance.
- Experienced across higher education, luxury retail, consulting, facilities operations, vendor management, business operations, executive reporting, and organizational leadership.