KRISTIN WESTPHAL
Warren,MI
Summary
Experienced commercial underwriting professional with strong focus on risk assessment, financial analysis, and policy development. Adept at fostering team collaboration and driving results in dynamic environments. Known for reliability and adaptability, with expertise in client relationship management, contract review, and regulatory compliance. Strong analytical skills and strategic mindset ensure impactful contributions to organizational goals.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Commercial Account Manager
Assured Partners Insurance
07.2017 - Current
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Revenue Retention
- Cost Reviewing
- Time Management
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high volume call and emails
Commercial Marketing Manager
First Independent Descamps
01.2015 - 07.2017
- Marketing of New business
- Marketing of New business
- Shared marketing information to our team
- Monitored competitor activities and developing strategies accordingly
- Conducted regular market assessments to stay abreast of industry trends and adapt strategies accordingly for sustained competitive advantage.
Senior Commercial Underwriter
Special Risks
07.1994 - 01.2015
- Streamlined workflow processes, increasing productivity and reducing turnaround time for policy issuance.
- Mentored junior underwriters, sharing expertise and fostering professional growth within the team.
- Managed a diverse portfolio of commercial accounts across multiple industries, ensuring optimal risk selection and pricing accuracy.
- Negotiated terms and conditions of coverage with clients to acquire maximum profitability.
- Met with customers and agents to negotiate coverage, price, and service delivery.
- Handled a 2 Million book of business
- Processed audits and guided agents through the process
- Specialized in Contractors, Day cares, Liquor and Lessors Risks
Education
High School Diploma -
Sterling Heights High School
Sterling Heights MI06.1988
Skills
- New account creation
- Marketing
- Underwriting expertise
- Teamwork
Certification
Property and Casualty License
Timeline
Commercial Account Manager
Assured Partners Insurance
07.2017 - Current
Commercial Marketing Manager
First Independent Descamps
01.2015 - 07.2017
Senior Commercial Underwriter
Special Risks
07.1994 - 01.2015
High School Diploma -
Sterling Heights High School
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