Kristin York
Detroit,MI
Summary
Seasoned Entrepreneur with a solid background in Management with conscientious attention to critical details and big-picture needs. Ambitious and resourceful leader with 6+ years in Home Management. Ready to leverage experience and drive to pursue new professional challenges. Self-starter and problem-solver, dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Home Manager
Self-employeed
12.2017 - Current
- Managed homes efficiently by completing the following weekly tasks: laundry, meal prep & cook, run errands, clean, calendar scheduling, help with children's homework, overseeing home inventory supplies and animal care.
- Organized different types of activities to enhance both physical and intellectual development.
- Taught others respectful manners, how to share and how to regulate their emotions by leading by example.
- Facilitated relationships with children & parents by developing and maintaining caring, calm and structured home environments.
- Cared for children ages 3 months to 16 years old in nurturing and age-appropriate ways.
Patient Care Advocate
Wixom Family Pet Practice
04.2017 - 10.2018
- Opened and closed office, including preparing money drawers.
- Answered over 60 phone calls per day, triaging and replying to questions/concerns, and transcribed calls for veterinarians to follow up on.
- Processed new and existing patient records daily.
- Managed online master calendar and scheduled appointments for providers based on optimal patient loads & clinician availability.
- Actively participated in clinic sponsored veterinary technician training programs.
Patient Services Associate
University Of Michigan’s Kellogg Eye Center
10.2014 - 03.2017
- Verified patient insurance, demographic information and health history.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Helped patients complete necessary medical documents.
- Transcribed over 40 phone messages per day and relayed to appropriate personnel.
- Completed patient referrals to see other medical specialists.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling and conflict resolution.
Education
Some College (No Degree) - Spanish Language Liberal Arts Transfer
Oakland Community College
Waterford, MISkills
- Effective communication
- Empathetic
- Quick Study
- Sensitive Information Handling
- Ability to Lead
- Cultural Awareness
- Encouraging Others
- Reliable
- Continious Learning
- Personable & Approachable
Timeline
Home Manager
Self-employeed
12.2017 - Current
Patient Care Advocate
Wixom Family Pet Practice
04.2017 - 10.2018
Patient Services Associate
University Of Michigan’s Kellogg Eye Center
10.2014 - 03.2017
Some College (No Degree) - Spanish Language Liberal Arts Transfer
Oakland Community College
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