Kristina Baack
Arvada,Colorado
Summary
Skilled Patient Care Technician offering demonstrated expertise in patient support developed over 3.5 years of healthcare experience. Skilled at supporting transports, ambulating patients and charting updates. Flexible team player with positive and upbeat nature. Experienced with patient care and daily living assistance. Utilizes compassionate communication to support patients emotionally and physically. Strong understanding of medical equipment operation and patient monitoring techniques.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Good Samaritan Hospital Medical Center
04.2021 - Current
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Maintained clean and safe environment to promote patient safety and comfort.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Collaborated with interdisciplinary teams to develop individualized care plans that addressed each patient''s unique needs.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Sales Associate
Best Buy
06.2018 - 04.2021
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed efficient cash register operations.
- Solved customer challenges by offering relevant products and services.
- Built relationships with customers to encourage repeat business.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Used in-store system to locate inventory and place special orders for customers.
- Helped customers locate products and checked store system for merchandise at other sites.
Sales Associate
Cricket Wireless
08.2016 - 07.2018
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
Education
No Degree - Certified Nursing Assistant
Arapahoe Community College
Littleton, CO05.2020
Associate of Arts - Science
Red Rocks Community College
Denver, CO05.2019
High School Diploma -
Pomona High School
Arvada, CO05.2016
Skills
- Vital signs monitoring
- Patient Observation
- Blood Glucose Testing
- Infection control standards
- Catheter Care
- ADL support
- Specimen Collection
- Feeding Assistance
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
- Certified Nursing Assistant (CNA)
Timeline
Patient Care Technician
Good Samaritan Hospital Medical Center
04.2021 - Current
Sales Associate
Best Buy
06.2018 - 04.2021
Sales Associate
Cricket Wireless
08.2016 - 07.2018
No Degree - Certified Nursing Assistant
Arapahoe Community College
Associate of Arts - Science
Red Rocks Community College
High School Diploma -
Pomona High School
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