KRISTINA BILLOTTI
Beaumont,CA
Summary
An upbeat and resourceful team leader who helps build strong relationships. Brings great organization, exceptional communication, and positivity to the workplace. Provides friendly thorough customer service, and uses creative conflict resolution to create optimal experience for everyone. Independent worker who takes initiative to complete task and assist others to ensure company success. Handles client medical documents with care, and ensures accurate filing and scanning.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Dermatology & Plastic Surgery Specialist
Rancho Mirage, USA
06.2016 - Current
- Greets patients with warm and friendly demeanor
- Attends to multi-line calls in a timely manner, always with a smile
- Schedules and completes confirmation calls for all patients
- Responsible for organizing and maintaining client and company documents by accurately filing
- Scans patient and company documents into digital formats and maintains document legibility
- Assist plastic surgeon and dermatologist with cosmetic patient intakes
- Promotes business by explaining procedures and processes to create understanding, interest and less patient worries
- Acts as product ambassador by using a custom regimen created by a dermatologist, and skin care treatments to act as visual aid and testimony to the belief in the business
Teeth Whitening
Self Employed Services
Antioch, California
01.2021 - 09.2023
- Set up consultation appointments for their teeth whitening.
- Instructed customers it was important to brush their teeth prior to the appointment.
- Gave specific instructions to not drink and or eat certain things for 24 hours after teeth whitening appointment to help ensure their teeth would have the best whitening experience.
- I used sanitized tools such as a professional teeth, whitening machine, LED light.
Assistant
Tim Lawlor construction
Martinez, California
01.2023 - 05.2023
- Organized and maintained filing systems for documents and records.
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Processed incoming mail on a daily basis including sorting, distributing and responding when necessary.
- Scanned documents using high-speed scanners for digital archiving purposes.
- Supported payrolls, driving timely and accurate payment of employee wages.
- Collaborated with employees and supervisors to immediately resolve discrepancies in timesheets.
Uber Partner
Uber Eats
Beaumont, California
07.2019 - 11.2020
- Provided customer service by answering questions, providing recommendations, and responding to feedback.
- Maintained cleanliness of interior and exterior of vehicle.
- Filed accident reports as necessary if an incident occurred during a trip.
- Delivered food orders to customers in a timely manner.
- Loaded and unloaded delivery vehicles with food items.
- Ensured that the correct order was delivered to the customer.
- Followed all safety protocols while driving.
- Utilized GPS navigation systems to find most efficient routes for deliveries.
- Contacted customers if there were delays in delivery due to traffic or other issues.
Private Nanny
Natalie Driessen
Beaumont , CA
08.2012 - 11.2020
- Provided supervision and guidance to ensure safety of children in all situations.
- Maintained a safe, healthy and nurturing environment for the children in their home.
- Cleaned & organized the kids playrooms to make sure they understood the importance of cleaning up & putting stuff back after play time.
- Communicated with parents regularly to discuss progress, concerns and any other issues related to the care of their children.
- Assisted with homework, tutoring and school projects as needed.
- Prepared meals according to dietary needs of the family's children.
- Took children on outings such as parks, library visits, sports events or educational trips.
- Engaged in creative play with the children such as reading stories, playing games or drawing pictures.
- Managed household duties including laundry, grocery shopping or housekeeping tasks that involved the children or when the parents asked.
- Transported the children safely to appointments, social engagements or recreational activities.
- Instructed proper hygiene habits such as brushing teeth or washing hands before meals.
- Monitored behavior of the children to enforce appropriate conduct standards set by parents.
Education
Bachelors of Science - Business Administration
University of Pheonix
06.2016
Bachelor of Arts - Business
University of Phoenix
Tempe, AZ04-2016
Associate of Arts - Business Administration
University of Pheonix
06.2013
Skills
- Appointment Scheduling
- Mail handling
- Scheduling
- Filing
- Typing [Number] WPM
- Purchase orders organization
- Meeting Arrangements
- Computer Skills
- Typing proficiency
- Patient Scheduling
- Social media knowledge
References
References upon request
Timeline
Assistant
Tim Lawlor construction
01.2023 - 05.2023
Teeth Whitening
Self Employed Services
01.2021 - 09.2023
Uber Partner
Uber Eats
07.2019 - 11.2020
Administrative Assistant
Dermatology & Plastic Surgery Specialist
06.2016 - Current
Private Nanny
Natalie Driessen
08.2012 - 11.2020
Bachelors of Science - Business Administration
University of Pheonix
Bachelor of Arts - Business
University of Phoenix
Associate of Arts - Business Administration
University of Pheonix
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