Kristina Brown

Supervise a Team that Maintains and Audits External and Internal Accounts Receivables:

• Collect paperwork and resolve past due invoices
• Perform Root Cause Analysis on problem accounts and create efficiency for a better load to cash experience for the company and the customer

Supervise a Team of Strategic Customer Service Representatives:

• Build Loads – I.E Manual and EDI builds
• Schedule Appointments for Customer pickups and deliveries
• Implement Customer TMS processes for line haul rates and accessorial representatives to maintain
• Answer Emails and phone calls, providing customer support for Vendors, Shippers, and Customers
• Assist in implementing new Lane Rates for Customer Outbound Business
• Create and Implement SOPs to ensure a seamless Load to Cash Process

Supervise a Team of Customer Service Representatives

• Track Truckload, Dray, LTL and Flatbed Shipments from Booked to Delivered Status
• Process Accessorial between Carriers, Customers, and Account Managers

• Maintain and review all personnel activities, record keeping, safety and associated records management
• New Hire Training and Ongoing Employee Training
• Creating and implemented a companywide Learning Management System program through Ultimate Software
• Liaison with government safety related resources (OSHA, Department of Health, etc.)
• Liaison with worker’s comp and insurance (Strategic Comp, Travelers, etc.)
• Payroll processing, Attendance Tracking, Benefits enrollment and administration, and oversee disciplinary actions

• Observation of employee work environment to identify safety issues
• Weekly and Monthly Safety and Compliance Training for New and Current Employees
• Liaison with government safety related resources (OSHA, Department of Health, etc.)
• Liaison with worker’s comp and insurance (Strategic Comp, Travelers, etc.)
• Processing personnel through disciplinary and termination processes
• Reporting and investigating all incidents, injuries, near misses, etc
• Record retention necessary to support claims, investigations, inspections, surveys, etc
• Compiling data, verifying information, and producing reports as directed by Vice President
• Audit and Write Safety Policies and Procedures

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
• Check to ensure that appropriate changes were made to resolve customers' problems
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes
• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems