Kristina Brown
Montrose,CO
Summary
Relational and compassionate Navigator with fifteen years of experience assisting individuals and families in navigating life challenges with grace and determination. Proven ability to thrive in dynamic environments and inspire others to persevere through obstacles. Skilled in conducting comprehensive assessments, navigating resources, and providing personalized case management services. Proficient in advocacy, resource coordination, and client support. Committed to empowering people and advocating for equitable access to housing opportunities.
Overview
17
17
years of professional experience
Work History
Family Navigator
Hilltop Family Resource Center
Montrose , CO
01.2024 - Current
- Provided information and guidance to clients on how to access services and resources.
- Developed individualized service plans for clients based on their needs, preferences, and goals.
- Conducted intake assessments with new clients to determine eligibility for services and develop appropriate action plans.
- Facilitated client referrals to community agencies or other organizations as needed.
- Collaborated with other professionals such as social workers, case managers, medical staff. to coordinate care for clients.
Support Services Specialist
Hilltop Family Resource Center
Montrose , CO
06.2021 - Current
- Greet and assist walk-in visitors or callers to the Montrose FRC
- Provide resources and referrals to Participants and schedule appointments with Family Navigators when needed
- Coordinate incoming and outgoing mail, including distribution, postage and labeling
- Provide administrative office support for all FRC programs, including letters, templates, spreadsheets, fliers, handbooks, etc.
Community Champion
Hilltop Family Resource Center
Montrose , CO
10.2021 - 05.2023
- Offered direct support to The Communities that Care Mobilizer by cultivating and nurturing community relationships, crafting presentations, and actively engaging with community members and agencies to encourage their participation in establishing a community-driven strategy
- Recorded relevant DATA regarding the community strategy to ensure the achievement of program and grant objectives
- Collaborated closely with community stakeholders to formulate a comprehensive strategy aimed at addressing Risk and Protective factors impacting youth in Montrose County
- Delivered light case management services and directed referrals to walk-in participants in need of additional basic assistance.
Mental Health Technician 2
Center for Mental Health
Montrose , CO
10.2020 - 01.2021
- Meet with clients when they first arrive to the CWC and Responsible for admissions and discharge coordination
- Supports phone and walk-in referral triage
- Functions as crisis intervention specialist and evaluates and implementers a response plan for client emergencies
- Lead life skills and recovery groups
- Support and promote the well-being of clients with substance abuse issues in a safe nonthreatening, non-medical setting
- Observes client behavior to identify change or indicators of special needs and shares those observations with designated staff as needed in order to carry out necessary action plans
- Observe clients to detect behavior patterns, report observations, intervene for safety and deescalation as needed
- Help to set appropriate boundaries
- Facilitate clients' participation in service plans through interactions with clients in a role of emotional support, resource, problem solver and advocate
- Monitors and directs clients' compliance with program rules, guidelines and directives while they participate in all aspects of treatment both within and outside the facility.
Office Assistant
Echo Glen Children's Center
Snoqualmie , WA
07.2019 - 06.2020
- Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members
- Updated financial, customer and business records with accurate information each day
- Managing office support tasks and coordinating itinerary and scheduling appointments
- Tracked office stock and maintained inventory in neat and organized fashion
- Updated financial, customer, and business records with accurate information each day, preventing data loss and keeping files current.
JRSO1
Echo Glen Children's Center
Snoqualmie , WA
09.2018 - 07.2019
- Provide safety and security for residents and staff
- Observing residents to evaluate their behavior and to ensure compliance with facility rules
- Coordinate the movement of the residents in a secure manner
- Conduct resident counts daily and conduct room and area searches as needed to ensure contraband is not present in the facility
- Perform crisis intervention with residents, attend individual and group counseling sessions
- Prepare written unit reports to document shift activities including logs, incident reports, progress reports and other communication material as needed.
LIfe Coach/Mentor
Kristina Brown
Snoqualmie , WA
02.2007 - 09.2018
- Evaluate client's current life balance status
- Assists clients through major life transitions
- Aid clients in the decision making process to improve personal and professional lives
- Encourage clients to set goals and motivate them to take action.
Bistro Co-Owner
Nourish
Preston , WA
08.2010 - 12.2014
- Led startup and opening of Noursih business and provided business development, creation of operational procedures and workflow planning
- Hosted and catered fundraising events for various charities to boost brand awareness and community engagement
- Controlled inventory of food on a weekly basis to minimize food costs
- Performs prep work such as washing, peeling, cutting and seeding fruits and vegetables.
Education
Euro Institute of Skin Care
Renton WA01-2018
University of Washington
Seattle, WA01-2012
Bellevue College
Bellevue, WA01-2010
Front Range Community Collage
Westminster, CO01-2005
Technical School of The Rockies
Delta, CO10-1997
Skills
- Focused
- Effective communication
- Effective under pressure
- Creating and following treatment and transition plans
- Team building
- Microsoft Office Suite
- CPR and First Aid certified
- Trained in defensive tactics
- Cognitive Behavioral Therapy (CBT)
- Dialectical Behavior Therapy (DBT)
- Superior organization
- Case Management
Timeline
Family Navigator
Hilltop Family Resource Center
01.2024 - Current
Community Champion
Hilltop Family Resource Center
10.2021 - 05.2023
Support Services Specialist
Hilltop Family Resource Center
06.2021 - Current
Mental Health Technician 2
Center for Mental Health
10.2020 - 01.2021
Office Assistant
Echo Glen Children's Center
07.2019 - 06.2020
JRSO1
Echo Glen Children's Center
09.2018 - 07.2019
Bistro Co-Owner
Nourish
08.2010 - 12.2014
LIfe Coach/Mentor
Kristina Brown
02.2007 - 09.2018
Euro Institute of Skin Care
University of Washington
Bellevue College
Front Range Community Collage
Technical School of The Rockies
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