Kristina Bugatto
Novato,CA
Summary
Dynamic brand ambassador with a proven track record at Del Dotto Vineyards, recognized for achieving the highest female wine sales in 2014. Skilled in brand development and promotion, sales retention and customer engagement, emphasizing relationship building and exceptional service delivery. Demonstrates strong organizational abilities and attention to detail while managing multiple projects. Results-oriented leader adept at team motivation and enhancing productivity through innovative management strategies.
Overview
14
14
years of professional experience
Work History
Project Manager
Stay at Home Mom
03.2020 - Current
- Managed property operations, ensuring maintenance and tenant satisfaction.
- Developed and maintained project plans, timelines, and budgets for multiple initiatives.
- Coordinated schedules and appointments efficiently under tight deadlines
- Implemented routines that enhanced productivity and stability across activities.
- Resolved conflicts using mediation techniques to promote harmony.
- Maintained composure while juggling multiple responsibilities in high-pressure situations.
Wine Educator
Del Dotto Vineyards
Napa, CA
02.2013 - 09.2019
- Educated guests on winery history, viticulture, and winemaking processes to enhance experiences.
- Achieved highest female wine sales in 2014 through effective promotion and member retention strategies.
- Represented winery with professionalism and friendliness, fostering positive brand perception.
- Facilitated wine club memberships by organizing pickups and following up on guest interactions.
- Managed data entry for guest interactions and membership records to ensure accuracy.
- Utilized POS operating system for efficient transactions and cash handling.
- Lifted cases and stocked wine alongside brand merchandise to maintain presentation standards.
- Trained new staff on wine service protocols and customer engagement techniques.
Radio Alice Promotions Team Member
CBS Corporation
San Francisco, CA
07.2012 - 07.2013
- Promoted Radio Alice events with enthusiasm and professionalism.
- Configured equipment accurately to prioritize presentation and safety.
- Executed event planning with a strong focus on attention to detail.
- Welcomed guests to Alice events, delivering exceptional customer service.
Wine Tasting Room Associate
Stag’s Leap Wine Cellars & Alkar HR
Napa, CA
11.2011 - 12.2012
- Educated guests on wine vintages, growing techniques, and winemaking processes.
- Guided visitors through tastings, sharing knowledge of varietals and winery history.
- Promoted wine club membership benefits, leading to increased enrollment.
- Operated POS system and cash register efficiently during transactions.
- Managed inventory and organized wine displays to enhance guest experience.
- Restocked wine and merchandise to maintain product availability.
- Represented winery brand with professionalism, grace, and friendliness.
Administrative Coordinator
Professional Program Ins. Brokerage
Novato, CA
03.2012 - 08.2012
- Organized and maintained confidential client information and files to ensure data integrity.
- Balanced accounts and completed detail-oriented projects in a fast-paced environment.
- Supported Managing Directors by managing schedules and coordinating tasks.
- Answered phone calls and operated a multi-line telephone, routing calls to appropriate managers.
- Updated files daily and handled mail pick-up and drop-off efficiently.
Education
Bachelor of Science - Community and Regional Development emphases in Management, Organization, Planning, Policy and Social Services
University of California Davis
Davis, CA09.2011
UC Center Sacramento Summer Policy Program - Academic Scholar Program
University of California, Davis
Davis, CA08.2011
Departmental Citation Award of Excellence - Community and Regional Development
University of California Davis
Davis, CA06.2011
Skills
- Communication skills
- Storytelling
- Event planning
- Customer engagement
- Data entry and POS operation
- Client relations
- Sales promotion
- Market research
- Problem solving
- Attention to detail
- Time management
- Organizational skills
- Customer service
- Public speaking
- Presentation development
- Group facilitation
- Team collaboration
- Independent work
- Computer proficiency
- Microsoft Office Suite
- Social media management
Timeline
Project Manager
Stay at Home Mom
03.2020 - Current
Wine Educator
Del Dotto Vineyards
02.2013 - 09.2019
Radio Alice Promotions Team Member
CBS Corporation
07.2012 - 07.2013
Administrative Coordinator
Professional Program Ins. Brokerage
03.2012 - 08.2012
Wine Tasting Room Associate
Stag’s Leap Wine Cellars & Alkar HR
11.2011 - 12.2012
Bachelor of Science - Community and Regional Development emphases in Management, Organization, Planning, Policy and Social Services
University of California Davis
UC Center Sacramento Summer Policy Program - Academic Scholar Program
University of California, Davis
Departmental Citation Award of Excellence - Community and Regional Development
University of California Davis