Kristina Burchette
Kissimmee,FL
Summary
Professional hospitality worker with significant experience in high-end service environments. Skilled in delivering exceptional customer service, ensuring guest satisfaction, and maintaining clean and organized workspace. Strong focus on teamwork, adaptability, and effective communication. Known for reliability, attention to detail, and proactive approach to meeting client needs.
Overview
16
16
years of professional experience
Work History
Pool Server
Portofino Bay Resort
02.2023 - Current
- Assisted in training new pool servers, sharing best practices for efficient service and guest relations.
- Increased beverage sales through effective upselling techniques and personalized recommendations.
- Maintained a clean and organized pool area for optimal guest comfort and safety.
- Supported team members during peak hours by stepping in as needed, showcasing adaptability and excellent teamwork skills.
Server/Bartender/Trainer for Bar and Server
Chuy's Tex-Mex
10.2019 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Bartender
Buffalo Wild Wings
10.2016 - 06.2021
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Server/Bartender/Trainer for Bar and Serving
Sticky Fingers Smokehouse
03.2014 - 07.2016
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Shift Lead Manager
Dunkin Donuts
10.2011 - 06.2016
- Contributed to a positive workplace culture by fostering open communication and collaboration among team members.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Excelled in every store position and regularly backed up front-line staff.
- Kept employees operating productively and working on task to meet business and customer needs.
Sales Associate
Walmart
02.2010 - 05.2011
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Shift Leader
Dunkin Donuts
10.2008 - 07.2009
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Education
Associate of Science - Forensic Science
Horry-Georgetown Technical College
Conway, SC12-2014
Skills
- Quick Decision Making
- Reliability and punctuality
- Clear Communication
- Customer Service
Timeline
Pool Server
Portofino Bay Resort
02.2023 - Current
Server/Bartender/Trainer for Bar and Server
Chuy's Tex-Mex
10.2019 - Current
Bartender
Buffalo Wild Wings
10.2016 - 06.2021
Server/Bartender/Trainer for Bar and Serving
Sticky Fingers Smokehouse
03.2014 - 07.2016
Shift Lead Manager
Dunkin Donuts
10.2011 - 06.2016
Sales Associate
Walmart
02.2010 - 05.2011
Shift Leader
Dunkin Donuts
10.2008 - 07.2009
Associate of Science - Forensic Science
Horry-Georgetown Technical College
Similar Profiles
Gautam Anandgiri GoswamiGautam Anandgiri Goswami
Line Cook at Loews Portofino Bay HotelLine Cook at Loews Portofino Bay Hotel
Seyhmus ErkarSeyhmus Erkar
Server at Portofino Bay Hotel/ Bice RistoranteServer at Portofino Bay Hotel/ Bice Ristorante
Anthony GambleAnthony Gamble
Banquet /Houseperson at Loews Portofino Bay HotelBanquet /Houseperson at Loews Portofino Bay Hotel
Jesse MarquezJesse Marquez
Sales Associate at Under ArmourSales Associate at Under Armour
SANDRA DELGADOSANDRA DELGADO
Customer Service Representative at GuidehealthCustomer Service Representative at Guidehealth