Bernadette Libang
Charleston
Summary
Dedicated and detail-oriented professional offering strong customer service skills and a proven ability to effectively communicate and collaborate in fast-paced environments. Reliable restaurant professional recognized for excellent customer service skills, ability to maintain a calm demeanor in challenging situations, and strong organizational and multitasking abilities. Reliable team player who takes initiative and thrives in fast-paced, high-pressure working environments.
Overview
8
8
years of professional experience
Work History
Pool Server
Grand Hyatt Tampa Bay
Tampa, FL
02.2026 - Current
- Delivered exceptional customer service by anticipating guest needs and providing prompt assistance.
- Managed poolside food and beverage orders, ensuring timely delivery and satisfaction.
- Collaborated with kitchen staff to ensure accurate order preparation and presentation.
- Maintained cleanliness of pool area, adhering to health and safety regulations.
- Resolved guest complaints professionally, improving overall satisfaction ratings consistently.
- Increased beverage sales through effective upselling techniques and personalized recommendations.
Food Runner
Grand Hyatt Tampa Bay
Tampa, FL
04.2025 - Current
- Effectively communicated with chefs, servers and other kitchen staff to deliver meals on time.
- Provided excellent customer service by being attentive to guests' needs and requests.
- Provided superior customer service by quickly and efficiently delivering food to guests.
- Maintained a clean and organized work area to ensure health and safety standards were met.
- Utilized knowledge of menu items to provide accurate descriptions of dishes to customers upon request.
Restaurant Hostess
Grand Hyatt Tampa Bay
Tampa, FL
04.2025 - Current
- Greeted customers promptly and courteously upon their arrival to the restaurant.
- Managed the seating chart efficiently by rotating tables as needed during busy periods.
- Escorted guests to proper tables or offered open seating options in bar and patio areas.
- Organized reservations for large parties and special events in accordance with company policies.
- Provided accurate wait time estimates to customers based on current occupancy levels.
- Observed guest needs throughout dining experience, driving high-quality service.
Assistant Branch Manager
Mangan Restaurant
Sto Tomas, Batangas
11.2023 - 08.2024
- Performed daily branch operations including opening and closing procedures, customer service, cash management and administrative duties.
- Directed daily branch operations, leading the team to exceed monthly sales goals.
- Provided leadership to ensure the highest level of customer service was achieved through coaching, training and mentoring staff members.
- Demonstrated strong problem-solving skills while resolving customer inquiries or complaints in a timely manner.
- Enforced branch compliance with audit and regulatory procedures.
- Developed and managed a team of 8+ employees, creating an environment that fostered collaboration, productivity and job satisfaction.
Assistant Restaurant Manager
Jollibee Foods Corporation
Calapan City, Oriental Mindoro
11.2021 - 04.2023
- Managed a team of 15 employees, providing direction and guidance to ensure high standards of service.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Monitored guest satisfaction through direct interaction with customers during their dining experience.
- Provided customers with excellent service and resolved customer complaints.
- Handled customer inquiries, complaints and feedback in a timely manner.
- Tracked inventory and ordered supplies to prevent stock-outs.
- Collaborated with kitchen staff to ensure quality and efficiency of food production.
- Performed administrative tasks such as ordering supplies, creating menus, managing budgets and tracking inventory levels.
Food Server Assistant
Silvercryst Supper Club Resort and Motel
Wautoma, WI
05.2020 - 02.2021
- Performed opening and closing duties including counting cash drawers and reconciling receipts.
- Utilized knowledge of restaurant menus in order to accurately describe ingredients and preparation methods.
- Maintained cleanliness of dining area by clearing dishes from tables, wiping surfaces, and sweeping floors.
- Demonstrated strong organizational skills while efficiently setting up tables, stocking condiments, and preparing food items for service.
- Demonstrated flexibility when asked to work additional shifts during peak hours or holidays.
- Adapted quickly to changing situations within the restaurant environment.
- Assisted servers with taking orders, delivering food items to tables, refilling drinks, and bussing tables as needed.
Food Server Assistant
Stein Eriksen Lodge
Park City, UT
11.2019 - 03.2020
- Adapted quickly to changing situations within the restaurant environment.
- Assisted servers with taking orders, delivering food items to tables, refilling drinks, and bussing tables as needed.
- Demonstrated flexibility when asked to work additional shifts during peak hours or holidays.
- Provided excellent customer service by promptly greeting and seating guests, answering menu questions, and making recommendations.
- Demonstrated strong organizational skills while efficiently setting up tables, stocking condiments, and preparing food items for service.
- Maintained cleanliness of dining area by clearing dishes from tables, wiping surfaces, and sweeping floors.
- Cleaned and polished counters, shelves, walls, furniture, or equipment in food service areas or other areas of restaurants and mop or vacuum floors.
Banquet Server
Stein Eriksen Lodge
Park City, UT
11.2019 - 03.2020
- Set up banquet tables with linens, china, silverware, glassware and centerpieces in accordance with event specifications.
- Removed plates, replenished utensils and refilled glasses for guests.
- Performed banquet side work designated by banquet captain or manager.
- Assisted in cleaning banquet hall following completion of event.
- Attended to guest needs and function-related service duties.
Barista
Grand Hotel and Catering Inc.
Ocean City, MD
03.2018 - 06.2018
- Operated cash registers and handled cash and card transactions.
- Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays.
- Welcomed customers and answered questions regarding menu items and preparation methods.
- Cleaned and restocked dining room and bar areas and performed dishwashing and sanitation tasks.
- Prepared teas, hot chocolate, and other non-coffee drinks for customers.
- Brewed espresso and added syrups and steamed milk to craft specialty drinks for customers.
- Warmed and served baked goods and pastry items to customers.
Education
Bachelor of Science (B.S.) - Tourism Management
University of Perpetual Help System Dalta
Las Pinas, Philippines05.2019
High School Diploma - undefined
La Consolation College Tanauan
Tanauan City, Philippines03.2015
Skills
Fast Learner
Customer Service
Strong work ethic
Teamwork and Collaboration
Effective multitasking
Time management
Quick decision making
Reliability and punctuality
Efficient workflow
Proper food handling
Adaptable mindset
Handling guest complaints
Point of sale systems
Timeline
Pool Server
Grand Hyatt Tampa Bay
02.2026 - Current
Food Runner
Grand Hyatt Tampa Bay
04.2025 - Current
Restaurant Hostess
Grand Hyatt Tampa Bay
04.2025 - Current
Assistant Branch Manager
Mangan Restaurant
11.2023 - 08.2024
Assistant Restaurant Manager
Jollibee Foods Corporation
11.2021 - 04.2023
Food Server Assistant
Silvercryst Supper Club Resort and Motel
05.2020 - 02.2021
Food Server Assistant
Stein Eriksen Lodge
11.2019 - 03.2020
Banquet Server
Stein Eriksen Lodge
11.2019 - 03.2020
Barista
Grand Hotel and Catering Inc.
03.2018 - 06.2018
Bachelor of Science (B.S.) - Tourism Management
University of Perpetual Help System Dalta
High School Diploma - undefined
La Consolation College Tanauan