Sophia Amarel
Scottsdale,AZ
Summary
Hardworking and dependable employee, eager to learn new skills and contribute to team success. Friendly and outgoing with a positive attitude and eagerness to connect with others.
Overview
8
8
years of professional experience
Work History
Pool Server
Four Seasons Hotels and Resorts
05.2023 - Current
- Actively engaged with guests, creating a lasting personal connection.
- Built connections with guests, leading to repeat business and positive word-of-mouth referrals.
- Consistently complemented for excellent service in online surveys guests participate in.
- Maintained knowledge of current promotions, such as cabana rentals, effectively communicating relevant information to guests during their stay.
- Consistently met or exceeded sales targets through exceptional guest engagement
- Supported team members during peak hours by stepping in as needed, showcasing ability to adapt and overcome in stressful situations.
Pool Attendant/Food Runner
Four Seasons Hotels and Resorts
05.2023 - Current
- Provided exceptional customer service to all guests, addressing their needs and concerns promptly.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Collected and replenished pool towels while monitoring inventory to minimize loss.
- Ensured all food was plated properly and delivered the food within or under the quoted time to ensure guest satisfaction.
- Demonstrated creativity skills by creating and delivering various amenities for guests.
Hostess
Postino Wine Cafe
08.2022 - Current
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned guests to tables suitable for needs and restaurant section rotation.
- Worked as a team with bartenders and servers to ensure no one felt overwhelmed
- Helped run food, buss tables, and check in with guests in my spare time to help out my team
- Worked as a Certified Trainer, helping teach new hosts their role as a part of the Postino team.
Barista
Happy Joe Coffee
08.2022 - Current
- Working at a college campus I Interacted with many people from many different backgrounds and made sure to connect with each customer.
- Efficiently maintaining a line of customers when working solo.
- Opened the coffee shop by myself regularly.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Memorized food menu and could help the guests if they had any questions or special requests.
- Baked banana bread, muffins, and made sandwiches
Barista
Starbucks
01.2022 - 08.2022
- Maintained positive environment during hectic periods by making meaningful interactions with customers.
- Provided in-depth information to customers on beverage preparation.
- Controlled line and crowd with quick, efficient service.
- Managed register.
- Memorized numerous drink combinations and executed with consistency.
- Cleaned counters, machines, utensils and seating areas daily.
Front of House Team Member
Chop Shop
03.2020 - 06.2021
- Established welcoming atmosphere by greeting each guest.
- Managed Cash and Card transactions at register.
- Used POS machine to take orders.
- Trained to open and close store
- Delivered food and retrieved items for guests.
- Helped guests at tables when in need of assistance to provide excellent customer service.
- Demonstrated expert menu knowledge to help customers order.
Farmers Market Sales
Arizona Grass Raised Beef Company
10.2016 - 12.2019
- Marketed product to customers.
- Demonstrated expert knowledge on cattle industry to answer questions and ensure customer satisfaction.
- Handled cash and credit card transactions.
Education
Pursuing Bachelors Degree - Communications
Arizona State University
Online05.2026
Associate of Applied Science - Business
Maricopa Community Colleges - Mesa Community College
Mesa, AZ05.2024
High School Diploma -
Scottsdale Preparatory Academy
Scottsdale, AZ05.2021
Skills
- Strong work ethic
- People oriented
- Expert communicator
- Fast Learner
- Memory retention
- Sensitive Data handling
- Sales expertise
Timeline
Pool Server
Four Seasons Hotels and Resorts
05.2023 - Current
Pool Attendant/Food Runner
Four Seasons Hotels and Resorts
05.2023 - Current
Hostess
Postino Wine Cafe
08.2022 - Current
Barista
Happy Joe Coffee
08.2022 - Current
Barista
Starbucks
01.2022 - 08.2022
Front of House Team Member
Chop Shop
03.2020 - 06.2021
Farmers Market Sales
Arizona Grass Raised Beef Company
10.2016 - 12.2019
Pursuing Bachelors Degree - Communications
Arizona State University
Associate of Applied Science - Business
Maricopa Community Colleges - Mesa Community College
High School Diploma -
Scottsdale Preparatory Academy
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