Rodrigo Moreno Garcia
San Antonio
Summary
To secure a position in the hospitality industry. Over 15 years restaurant and hotel experience, 7 of which were fine dining experience. 10 years customer service experience. Bilingual. Attentive to guests needs, fast paced, team player, personable, outstanding work ethic, problem solver, motivated, assertive. I work hard and learn fast. Familiar with Aloha, micros, Opentable, Toast, etc.
Seasoned Pool Server with background in upscale resorts and high-volume dining environments. Possess strong knowledge of food, beverages, and poolside service protocols, complemented by impeccable customer service skills. Able to multitask effectively while maintaining calm composure under pressure, enhancing overall guest experience. Previous roles have seen significant improvement in guest satisfaction and repeat business due to superior service delivery standards.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
Work History
Pool Server
Thompson San Antonio
San Antonio
02.2026 - Current
- Provided excellent customer service to guests at the pool area.
- Delivered food and beverages efficiently to poolside patrons.
- Maintained cleanliness and organization of poolside dining areas.
- Handled guest inquiries and resolved issues promptly and professionally.
- Attended regular staff meetings to stay updated on new menu items or promotions.
- Prepared alcoholic beverages according to company recipes for customers.
In room dining server/Pool Server
Hotel Emma
San Antonio
06.2024 - 02.2026
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Server
Ostra at Mokara Hotel and SPA
San Antonio
09.2023 - 06.2024
- Consistently maintained a high level of customer satisfaction by providing friendly, efficient service
- Worked with the kitchen staff to ensure timely preparation and delivery of orders
- Anticipated customer needs and quickly responded to requests to ensure an enjoyable dining experience
- Provided exceptional customer service to enhance dining experiences.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
Cocktail server
Austin Hilton
Austin
06.2021 - 08.2023
- Demonstrated a high level of attention to detail by ensuring all orders were accurate and complete
- Demonstrated a high level of multitasking by efficiently handling multiple orders at once
Server and IRD server
Austin Proper Hotel
Austin
10.2020 - 05.2023
- Demonstrated a high level of attention to detail by ensuring all orders were accurate and complete
- Exhibited strong teamwork by collaborating with kitchen staff to ensure accurate and timely order fulfillment
- Demonstrated a high level of multitasking by efficiently handling multiple orders at once
- Ensured a clean and organized work area at all times
Server
The Westin Austin downtown
Austin
10.2017 - 10.2020
- Consistently maintained a high level of customer satisfaction by providing friendly, efficient service
- Worked with the kitchen staff to ensure timely preparation and delivery of orders
- Anticipated customer needs and quickly responded to requests to ensure an enjoyable dining experience
- Maintained a clean and organized work area, including washing dishes and resetting tables
Server/Banquet Server
The Driskill Hotel
Austin
02.2012 - 10.2017
- Maintained a high level of professional conduct at all times, which resulted in a positive work environment
- Set up and broke down banquet tables and chairs quickly and efficiently, ensuring that all events started and ended on time
- Communicated effectively with guests and colleagues to ensure that all orders were taken and served accurately
- Demonstrated excellent knowledge of menu items and responded to customer inquiries in a timely and accurate manner
- Consistently maintained a high level of customer satisfaction by providing friendly, efficient service
- Performed cash handling tasks accurately, resulting in a balanced drawer at the end of each shift
- Anticipated customer needs and quickly responded to requests to ensure an enjoyable dining experience
Education
Tourism And Hospitality
Austin Community College
Austin, TX 01.2020 - 01.2021
Diploma -
Crockett High
Austin, TX 05.2001 - 05.2002
Skills
- Customer Service Expert
- Ability to Multitask
- Fast Learner
- Ability to Work Under Pressure
- Beverage preparation
- Attention to detail
- Proper food handling
- Quick decision making
- Barista skills
- Excellent communication
- Professional attitude
- Team player
- Event Setup/Breakdown
References
- Anna Mayevska, Austin Proper Hotel, anna.mayevska@properhotel.com, 347-839-7644
- David Arciniega, F&B director at Thompson San Antonio, Dave.arciniega@thompsonhotels.com, 210-844-4069
- Manuel Rodriguez, Ostra at Mokara Hotel, manuel.rodriguez@omnihotels.com, 210-396-5817
- Iridian Bobadilla, In room dining director at Hotel Emma, Iridian.bobadilla@thehotelemma.com
Languages
Spanish, Native speaker
Personal Information
I’m familiar with Forbes and AAA Five Diamond standards of service, since I have worked for two Forbes hotels and one Five Diamond hotel.
Timeline
Pool Server
Thompson San Antonio
02.2026 - Current
In room dining server/Pool Server
Hotel Emma
06.2024 - 02.2026
Server
Ostra at Mokara Hotel and SPA
09.2023 - 06.2024
Cocktail server
Austin Hilton
06.2021 - 08.2023
Server and IRD server
Austin Proper Hotel
10.2020 - 05.2023
Tourism And Hospitality
Austin Community College
01.2020 - 01.2021
Server
The Westin Austin downtown
10.2017 - 10.2020
Server/Banquet Server
The Driskill Hotel
02.2012 - 10.2017
Diploma -
Crockett High
05.2001 - 05.2002