Alejandra Nope
Westin Hotel
Fort Lauderdale,FL
4
years of professional experience
Dynamic and results-driven professional with a proven track record at Lona Restaurant,Westin Hotel, excelling in high-pressure environments. Skilled in upselling and enhancing guest satisfaction through attentive service. Strong multitasker and team player, adept at managing multiple responsibilities while delivering exceptional dining experiences. Proficient in POS systems and committed to operational excellence.
Work History
Pool Server
2 Years 1 Month- service to hotel guests in a high-end hospitality environment.
- Assisted guests with questions, requests, orders, and service-related concerns.
- Managed multiple customer requests simultaneously while maintaining accuracy and attention to detail.
- Communicated professionally with guests, coworkers, and management.
- Recommended food, beverages, and services based on customer preferences.
- Processed orders and payments accurately using POS systems.
- Resolved customer concerns promptly and professionally to maintain a positive guest experience.
- Worked efficiently in a fast-paced environment while maintaining a high standard of service.
- Collaborated with team members and other hotel departments to meet guest needs.
- Maintained strong attention to detail when handling customer orders, payments, and special requests.
Server
11 Months- Provided friendly and efficient customer service while managing multiple tables simultaneously.
- Took customer orders, answered questions, and provided recommendations based on customer preferences.
- Processed orders, payments, and bills accurately using a POS system.
- Handled customer concerns and requests professionally and efficiently.
- Maintained clear communication with customers and team members during high-volume shifts.
- Worked collaboratively with coworkers to ensure smooth daily operations.
- Maintained accuracy and attention to detail while handling multiple responsibilities.
Hostess
1 Year- Welcomed customers and provided professional and friendly service upon arrival.
- Answered phone calls and assisted customers with questions regarding hours, seating, menu information, and reservations.
- Managed reservations and maintained accurate reservation records.
- Handled takeout orders and customer inquiries by phone.
- Communicated customer requests clearly to servers and management.
- Assisted with multiple tasks simultaneously while maintaining a positive customer experience.
- Provided professional assistance to customers in person and over the phone.
Education
Lawyer
Skills
Customer-focused professional with over 4 years of experience in hospitality
guest services
and fast-paced customer-facing environments. Experienced in assisting customers
handling phone inquiries
processing orders and payments
resolving concerns
and providing professional and personalized service. Strong communication
multitasking
problem-solving
and organizational skills. Able to remain calm and professional while managing multiple priorities and customer requests.
Seeking a Remote Customer Service
Customer Support
Virtual Assistant
Chat Support
or Administrative Support position where I can apply my customer service experience
communication skills
attention to detail
and ability to work independently.
LANGUAGES
Spanish - native
English
Timeline
Pool Server
Westin Hotel
06.2024 - 07.2026Read More
Server
Lona Cocina Tequileria
07.2023 - 06.2024Read More
Hostess
Lona Cocina Tequileria
06.2022 - 06.2023Read More
Universidad Católica De Colombia
Lawyer
Read More