KRISTINA CEJA
Fort Collins,CO
Summary
Dedicated professional with 6 years of experience in administration. Skilled in leading teams while improving satisfaction levels through clear communication and organization. Strong critical thinking and adaptability skills to ensure smooth operational processes and personalized support. Committed to fostering a nurturing atmosphere and driving ongoing enhancements in business services.
Overview
6
6
years of professional experience
Work History
Patient Services Coordinator
United Vein Centers
Fort Collins, CO
12.2024 - Current
- Manages the administrative and customer service aspects of patient care, ensuring smooth operations and patient satisfaction.
- Coordinates patient scheduling and facilitated communication between medical staff and patients, enhancing the clinic's efficiency and patient experience.
- Orchestrates patient flow and service delivery, collaborating with healthcare providers to ensure timely and effective care, thereby elevating patient satisfaction and operational continuity.
Patient Experience Representative
Banner Health
Fort Collins, CO
01.2022 - 11.2024
- Maintained accurate patient records, facilitated communication between patients and healthcare providers, and provided support services.
- Served as a link between patients and healthcare professionals, advocating for patient needs.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
Patient Access Representative
UCHealth
Fort Collins, CO
11.2019 - 11.2021
- Provided exceptional customer service to patients and their families, addressing their questions and concerns.
- Managed patient records, verifying insurance, scheduling appointments, and providing patient information, all while ensuring a smooth and positive patient experience.
- Communicated clearly and effectively with patients, medical staff, and other departments.
- Ensured seamless operation of front office, efficiently handling multiple administrative tasks simultaneously.
Education
Bachelor Of Arts - Business Administration
Front Range Community College
Fort Collins, CODiploma -
Marysville High School
Marysville, CA06.2008
Skills
- Outstanding written & verbal communication
- Demonstrated ability to work collaboratively and independently
- Adaptability and critical thinking
- Maintaining health and safety precautions
Timeline
Patient Services Coordinator
United Vein Centers
12.2024 - Current
Patient Experience Representative
Banner Health
01.2022 - 11.2024
Patient Access Representative
UCHealth
11.2019 - 11.2021
Bachelor Of Arts - Business Administration
Front Range Community College
Diploma -
Marysville High School