Kristina Davis
Las Vegas
Summary
Dynamic hospitality professional excelling in guest relations and effective communication. Skilled in cash handling and staff training, I enhance customer satisfaction through exceptional service and problem-solving abilities. Passionate about creating memorable experiences while efficiently managing front desk operations and reservations.
Overview
10
10
years of professional experience
Work History
Model Hostess
Fine Enterainment
Las Vegas
07.2025 - Current
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservations and coordinated seating arrangements efficiently.
- Provided menus and communicated daily specials to enhance guest experience.
- Maintained cleanliness and organization of hostess station for optimal functionality.
- Accurately communicated wait times to both guests and staff.
- Collaborated with team members to improve overall dining experiences.
- Handled phone inquiries to schedule and confirm reservations, and respond to service questions.
- Assisted servers in bussing tables during peak periods to support operations.
Hotel Front Desk Agent
MGM Resort International
04.2021 - 02.2024
- Greeted new arrivals warmly, confirming reservations and identification for seamless check-in.
- Maintained strong guest relationships by promptly addressing concerns to foster repeat business.
- Collected deposits and payments accurately, ensuring compliance with accounting procedures.
- Trained new front desk agents on policies, ensuring consistent adherence to hotel standards.
- Handled guest complaints professionally, resolving issues swiftly to enhance customer loyalty.
- Oversaw efficient front desk operations in a high-traffic environment.
- Collaborated with housekeeping and maintenance teams to uphold cleanliness standards in all areas.
- Reduced peak wait times by processing transactions quickly and assisting guests efficiently.
Cashier /Attractions Hostess
Cosmopolitan Of Las Vegas
11.2019 - 03.2020
- Greeted customers upon entry, addressing needs promptly and effectively.
- Welcomed patrons, assessing requirements to enhance shopping experience.
- Operated cash register with high accuracy for cash, check, and credit card transactions.
- Built strong customer relationships, fostering repeat business through exceptional service.
- Counted cash drawer totals at shift start and end to ensure financial accuracy.
- Resolved complaints professionally, enhancing customer loyalty and satisfaction.
- Checked IDs at entry to ensure compliance with age restrictions.
- Maintained knowledge of upcoming events to inform guests and improve engagement.
Hostess
Blue Martini
09.2018 - 11.2019
- Answered customer inquiries regarding hours, seating, and menu details.
- Balanced multiple responsibilities, including phone calls, guest greetings, and reservation updates.
- Provided warm customer reception upon arrival, enhancing overall dining experience.
- Trained new hostesses on service best practices and restaurant policies.
- Organized and stocked front lobby to maintain welcoming atmosphere.
- Processed credit card, cash, and gift certificate payments accurately.
- Entered orders into POS terminal, split bills, and handled payments efficiently.
Stock Associate
Hollister.Co
05.2016 - 03.2018
- Collaborated with team members to ensure a clean, organized, and safe stockroom environment.
- Stocked and labeled merchandise by size or color for easy location.
- Assisted other departments to maintain cohesive store operations across all teams.
- Enhanced communication among team members to improve efficiency.
- Prepared items for sales floor by tagging and shelf labeling.
- Anticipated demand by maintaining adequate stock levels for popular items.
- Expedited shipments by unloading trucks, verifying invoices, and stocking promptly.
- Performed housekeeping tasks such as trash disposal and floor cleaning.
Education
High School Diploma -
Desert Oasis High School
Las Vegas06-2013
Skills
- Guest relations and assistance
- Effective multitasking
- Patience and empathy
- Hospitality expertise
- Customer service excellence
- Cash handling
- Staff training and development
- Phone and email etiquette
- Detail orientation
- Team collaboration
- Reservation management
- Front desk operations
- Effective communication
- Attention to detail
- Time management
- Problem solving
Languages
English
Timeline
Model Hostess
Fine Enterainment
07.2025 - Current
Hotel Front Desk Agent
MGM Resort International
04.2021 - 02.2024
Cashier /Attractions Hostess
Cosmopolitan Of Las Vegas
11.2019 - 03.2020
Hostess
Blue Martini
09.2018 - 11.2019
Stock Associate
Hollister.Co
05.2016 - 03.2018
High School Diploma -
Desert Oasis High School