Andrea Santamaria
Las Vegas,NV
Summary
Adaptable and dedicated individual with a robust background in guest service and emergency care. Skilled in managing complex tasks and delivering exceptional experiences, ready to contribute to high-paced environments with professionalism and compassion.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Model Hostess
Bel-Aire Backyard Pool
02.2026 - Current
- Deliver exceptional guest service to 400 guests per shift in a high-volume luxury dayclub while creating a welcoming and memorable guest experience.
- Greeted, escorted, and seated guests, anticipating needs to provide attentive, personalized service that enhanced overall experience.
- Managed 50 reservations per shift using UrVenue and OpenTable, ensuring accurate guest information and efficient table flow to optimize service.
- Collaborated with cocktail servers, bussers, security, and management to ensure seamless service during high-volume operations, enhancing guest satisfaction.
- Maintained knowledge of venue promotions, VIP experiences, and amenities to effectively address guest inquiries and encourage return visits.
Emergency Medical Technician
Community Ambulance
08.2021 - Current
- Delivered high-quality care to 12 patients daily in fast-paced, high-pressure situations, ensuring timely and effective responses.
- Collaborated with healthcare professionals to deliver coordinated emergency care.
- Maintained composure and attention to detail in critical situations, providing support and service to patients and families.
- Communicated effectively with diverse individuals, building trust and understanding while ensuring professionalism and compassion.
Research Lab Coordinator
PPD Thermo Fisher
07.2024 - 12.2025
- Coordinated 500 daily laboratory sample operations, optimizing workflow and meeting efficiency standards.
- Ensured adherence to SOPs, safety regulations, and quality standards to maintain laboratory integrity.
- Maintained equipment and managed regulatory documentation to support seamless research activities.
- Worked collaboratively across departments while managing multiple priorities under strict deadlines.
Education
Bachelor of Science - Biological Sciences (Microbiology Concentration)
University of Nevada, Las Vegas
Las Vegas, NVEmergency Medical Technician Certification -
College of Southern Nevada
Skills
- Guest service
- Reservation management
- UrVenue
- OpenTable
- High-volume operations
- POS Systems
- Cash Handling
- Guest Safety
Certification
- Southern Nevada Health District Food Handler Card
- Southern Nevada Licensed EMT
- Nationally Registered Emergency Medical Technician
- American Heart Association BLS CPR Certified
Leadership Experience
- Chapter President, Sigma Omega Nu Latina Interest Sorority Inc., Led and mentored members while developing leadership, communication, and teamwork skills., Organized philanthropy, community service, and cultural events.
- Undergraduate Teaching Assistant, Assisted with laboratory instruction for undergraduate students., Demonstrated strong communication, leadership, and organizational skills.
Timeline
Model Hostess
Bel-Aire Backyard Pool
02.2026 - Current
Research Lab Coordinator
PPD Thermo Fisher
07.2024 - 12.2025
Emergency Medical Technician
Community Ambulance
08.2021 - Current
Bachelor of Science - Biological Sciences (Microbiology Concentration)
University of Nevada, Las Vegas
Emergency Medical Technician Certification -
College of Southern Nevada