Makala Royce
Hospitality
Summary
Dynamic hospitality professional with extensive experience in upscale restaurant and bar service, recognized for cultivating excellent customer rapport and delivering memorable guest experiences. Proven track record of award-winning service that enhances brand reputation and fosters customer loyalty. Eager to leverage exceptional multitasking abilities and strong customer service skills in a fast-paced environment, contributing to team success and elevating guest satisfaction. Passionate about creating an inviting atmosphere that ensures every patron feels valued and appreciated.
Overview
7
7
years of professional experience
3
3
Certifications
1
1
Language
Work History
Model Hostess
Fontainebleau
06.2024 - 06.2025
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
Cocktail Waitress
Chumley's
02.2022 - 11.2023
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Increased beverage sales through suggestive selling techniques based on customer preferences and popular menu items.
Host
Mon Ami Gabi
09.2021 - 12.2021
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
Behavioral Health /Customer Service Technician
ECRC
01.2018 - 08.2021
- Maintained accurate documentation of client interactions, assessment results, treatment plans, progress notes, and discharge summaries as per regulatory requirements.
- Implemented preventative measures by conducting community outreach programs addressing mental health awareness and stigma reduction.
Education
ASSOCIATE'S DEGREE - OCCUPATION STUDIES / DRAMATIC ARTS
The New York Conservatory College for Dramatic Arts
Manhattan, NY11.2023
Skills
Strong work ethic
Guest engagement
Proficient multitasking
Customer engagement
Speed and efficiency
Problem-solving
Active listening
Certification
Bartending Certificate of Proficiency
Timeline
Model Hostess
Fontainebleau
06.2024 - 06.2025
Cocktail Waitress
Chumley's
02.2022 - 11.2023
Host
Mon Ami Gabi
09.2021 - 12.2021
Behavioral Health /Customer Service Technician
ECRC
01.2018 - 08.2021
ASSOCIATE'S DEGREE - OCCUPATION STUDIES / DRAMATIC ARTS
The New York Conservatory College for Dramatic Arts
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