Natalie Diaz
Las Vegas
Summary
Hospitality professional specializing in high-volume daylife and VIP guest experiences. Proven ability to create a welcoming atmosphere while ensuring seamless service across multiple departments. Holds current TAM and food handler certifications, demonstrating commitment to industry standards.
Overview
3
3
years of professional experience
Work History
Model Hostess
Tailgate Beach Club
Las Vegas
03.2026 - Current
- Handle guest lists, monitor table availability, and organize the seating chart for VIPs, celebrities, and general admission guests.
- Help cultivate a high-energy, luxurious atmosphere, often assisting with marketing efforts and social media engagement
Cabana Server
Planet Hollywood
Las Vegas
02.2026 - Current
- Welcome and assist guests upon arrival, ensuring a positive first impression.
- Collaborate with kitchen and bar staff for timely order fulfillment.
- Attend to guests' needs throughout their stay, including food and beverage orders.
- Take and deliver bottle service orders promptly, while presenting bottles and mixers with attention to detail, maintaining a high standard of presentation.
VIP Lounge Representative
The Cosmopolitan of Las Vegas
12.2025 - 02.2026
- Deliver a luxury check-in experience for high-profile hotel guests
- Serve handcrafted cocktails to elevate guest experience
- Collaborate with casino executives to ensure personalized service
Group Services Specialist
The Cosmopolitan Of Las Vegas
02.2025 - 12.2025
- Coordinated and executed group events and bookings for clients.
- Managed complex rooming lists of 100+ rooms for celebrity events.
- Collaborated with multiple departments to ensure seamless guest experiences.
Relief Hotel Operations Manager
The Cosmopolitan Of Las Vegas
04.2024 - 02.2025
- Directed daily hotel operations, ensuring service excellence and team performance.
- Supervised front desk agents and supported staff across departments.
- Resolved guest complaints with urgency and professionalism.
Resort Cashier
The Cosmopolitan Of Las Vegas
01.2024 - 04.2024
- Processed billing profiles and guest transactions with accuracy.
- Partnered with departments to ensure billing compliance.
- Balanced multiple calls and cashier responsibilities simultaneously.
Front Desk Agent
The Cosmopolitan of Las Vegas
06.2023 - 04.2024
- Checked in guests, assigned rooms, and offered tailored local recommendations to enhance guest experience.
- Maintained seamless operations in fast-paced, high-volume environment to ensure guest satisfaction.
- Coordinated with housekeeping, maintenance, and security to promptly fulfill guest requests, ensuring a pleasant stay.
Education
High School Diploma -
Centennial High School
Las Vegas03-2023
Associate of Arts - Psychology
College of Southern Nevada
Las Vegas, NV06-2026
Skills
- Event coordination
- Hospitality management
- Customer service
- Attention to detail
- Time management
- Team collaboration
- Communication skills
Timeline
Model Hostess
Tailgate Beach Club
03.2026 - Current
Cabana Server
Planet Hollywood
02.2026 - Current
VIP Lounge Representative
The Cosmopolitan of Las Vegas
12.2025 - 02.2026
Group Services Specialist
The Cosmopolitan Of Las Vegas
02.2025 - 12.2025
Relief Hotel Operations Manager
The Cosmopolitan Of Las Vegas
04.2024 - 02.2025
Resort Cashier
The Cosmopolitan Of Las Vegas
01.2024 - 04.2024
Front Desk Agent
The Cosmopolitan of Las Vegas
06.2023 - 04.2024
High School Diploma -
Centennial High School
Associate of Arts - Psychology
College of Southern Nevada