Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kristina Deferio

Wolcott,New York

Summary

Dynamic Team Leader with a proven track record at Walmart, enhancing team productivity by over 30% through effective coaching and performance improvement strategies. Specializes in conflict resolution and complex problem-solving, fostering an inclusive environment that promotes teamwork and collaboration. Expert in setting SMART goals and mentoring, with a keen attention to detail. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Team Leader

Walmart
09.2000 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Coordinated resources effectively to meet project deadlines and achieve desired results.

Zumba Fitness Instructor

Self-employeed
03.2017 - Current
  • Provided one-on-one coaching for clients seeking additional guidance or modifications due to physical limitations or injuries.
  • Instructed clients of all skill levels on technique and proper form.
  • Choreographed class routines and paired with upbeat music selections.
  • Stayed current on industry trends and new choreography through regular professional development training sessions and workshops.
  • Mentored new Zumba instructors, helping them to develop their teaching skills and grow their client base.
  • Inspired clients to set and achieve personal fitness goals by sharing the benefits of Zumba as a fun, effective workout option.
  • Improved participant retention rates with consistent class structure and personalized attention to individual progress.
  • Encouraged clients to push past comfort levels while maintaining strong focus on safety and technique.

Education

Bachelor of Science - Health And Wellness

Purdue University Global
West Lafayette, IN
06.2023

Associate of Science - Massage Therapy

New York Institute of Massage
Buffalo, NY
07.1999

Skills

  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Team motivation
  • Coaching and Mentoring
  • Performance Improvement
  • Complex Problem-Solving
  • Goal Setting
  • Conflict Resolution
  • Coaching
  • Giving Constructive Feedback
  • SMART goals

Certification

AFAA Certified Group Fitness Instructor

Certificate #1241165854


NASM Certified Personal Trainer

Certificate # 1231071682


NASM Certified Nutrition Coach

Certificate # 1231110381


ACE Certified Health Coach

Certification #W58298


Zumba Instructor

ID # 1479566

Timeline

Zumba Fitness Instructor

Self-employeed
03.2017 - Current

Team Leader

Walmart
09.2000 - Current

Bachelor of Science - Health And Wellness

Purdue University Global

Associate of Science - Massage Therapy

New York Institute of Massage

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Kristina Deferio